94
Other
s
Warranty and After-sales Service
■
Warranty
Make sure that you have received a warranty card provided at
purchase. After checking the contents of the warranty card as well
as “Shop name and date of purchase”, keep the warranty card in a
safe place. If you notice that necessary items of the warranty card
are not filled in, immediately contact the shop where you purchased
the FOMA terminal from. The term of the warranty is one year from
the date of purchase.
All or part of this product including the accessories may be modified
for improvement without notice.
■
After-sales Services
◎
When there is a problem with the FOMA terminal
Before asking repairs, check “Troubleshooting” in this manual or
in “
使いかたガイド
(Guide)” mounted on the FOMA terminal. (“
使
いかたガイド
(Guide)” is available in Japanese mode only.) If the
problem remains unsolved, contact the “Repairs” counter listed on
the back page of this manual for malfunction and consult them.
The “Repairs” counter is available in Japanese only.
◎
When repairs are necessitated as a result of consultation:
Bring your FOMA terminal to a repair counter specified by
DOCOMO. Note that your FOMA terminal is accepted for repair
during the repair counter’s business hours. Further, note that you
may need to wait for fixing depending on the malfunction state.
■
In warranty period
・
Your FOMA terminal is repaired charge free in accordance with
the terms of warranty.
・
Make sure that you bring the warranty card to the counter for
repair. If you do not show the warranty card, or when troubles or
malfunctions are regarded to be caused by your mishandling (the
damages of liquid crystal display, connector, etc.), the repair cost
is charged even within the warranty period.
・
The cost for troubles caused by the use of devices and
consumables other than those specified by DOCOMO is charged
even within the warranty period.
■
Repairs may not be carried out in the following cases:
・
When exposure to water is found at our repair counter (Example:
When the moisture detection sticker has reacted)
・
When, as a result of inspection at our repair center, corrosion is
found due to exposure to water, dew condensation, or sweat, or when
damage or deformation is found in the circuit board [Repairs might
not be carried out when damage to the connector terminal (earphone/
microphone terminal) or LCD, or cracks in the body are found.]
※
Even if repair is feasible, the repair cost is charged when the
trouble you suffer matches one of the symptoms listed above,
which is not supported by the warranty.
■
After the warranty period
We will repair your FOMA terminal on request (charges will apply).
■
Spare parts availability period
The minimum storage period of the performance spare parts (parts
required for maintaining performance) for the FOMA terminal is
basically six years after the closure of its production. Note, however,
that your FOMA terminal might not be repaired depending on the
troubled portions because of the shortage of spare parts.
◎
Other points to note
Make sure not to modify the FOMA terminal or its accessories.
・
We might reject to repair depending on the degrees of your
modification. The following might be regarded as modifications:
・
To put stickers, etc. onto the liquid crystal display or keys
・
To decorate the FOMA terminal using adhesives
・
To replace the coverings etc. with those of other than
DOCOMO genuine products
・
Repairs of troubles or malfunctions resulting from the
modifications are charged even within the warranty period.
Do not peel the nameplate off the FOMA terminal.
Note that when we cannot ensure the contents described on the
nameplate and therefore cannot verify the product conformity to the
technical standard, it might happen that we at DOCOMO reject to
repair the malfunction.
