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1. The dog does not respond to the stimulation.
- Make sure the system is on and the strap is tight enough so that both contact
points are touching your dog's skin.
- If the contact points are too short, you can either purchase longer contact
points or trim the hair near your dog's neck.
- Increase the level until your dog responds with a subtle head or neck
movement.
2. The LED indicator light comes on, but I do not feel any stimulation.
- Testing the system at various levels using the test light is the best way to test
your system. Your tolerance may be higher than the level you are testing on
yourself.
- The battery may be low. Check the LED indicator lights or the app for
battery life.
3. The PATHFINDER2 has no range or the stimulation is weaker when my dog
is farther away.
- Keep objects away from touching the GPS connector's antenna as the range
may decrease substantially.
- The range indicated is for line-of-sight flat terrain. Heavy brush, trees, hills,
buildings, and/or moisture will affect the range of your unit. For the best
range, hold the GPS connector vertically above your head, and/or try moving
to higher ground.
- Any electrical conductors will affect the range, such as cars, chain-link dog
runs, metal structures, and radio towers. For the best results, operate away
from these structures.
4. The GPS connector or receiver is not holding a charge.
- The charging pin may be damaged. A metal pin inside the charging port
should stand straight up and firm in the center. If the pin is wobbly, broken or
missing, you will need to send the unit in for repair.
- The charging port must be clean prior to charging, clean out any dirt with a
cotton swab and some rubbing alcohol. If your dog was in salt-water, be sure
to rinse the GPS receiver and charging port with clean water.
- For Dogtra units over two years old from the purchase date, the batteries may
need to be replaced. You can replace them yourself by contacting Dogtra
for a replacement battery. Damages incurred to the unit due to improper
battery installations are not covered under the warranty. Dogtra strongly
recommends sending the unit in for inspection and repair.
5. My dog has skin irritation.
- This may be due to an improper fit or from wearing the receiver too long. If
your dog exhibits signs of skin irritation, consult with a veterinarian. Once
your dog’s skin returns to a normal condition, continue to use the receiver and
check your dog’s neck each time you use the unit.
TROUBLESHOOTING GUIDE
The PATHFINDER2 complies with part 15 of the FCC Rules. Operation is subject
to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference
that may cause undesired operation.
This is a sensitive radio device. Any unauthorized changes or modifications to
this device that are not expressly approved by Dogtra will void the warranty and
may void the user's authority to operate the equipment. Please do not tamper
or modify the unit.
Radio frequency Radiation Exposure for PT20U
Federal Communication Commission (FCC) Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for
an uncontrolled environment. End users must follow the specific operating
instructions for satisfying RF exposure compliance. This transmitter must not
be co-located or operating in conjunction with any other antenna or transmitter.
This equipment has been SAR-evaluated for use in hand. SAR measurements
are based on a 5mm spacing from the body and that compliance is achieved at
that distance.
Radio frequency Radiation Exposure for PR20U
To comply with FCC RF exposure compliance requirements, a separation
distance of at least
Ϯϲ
cm must be maintained between the antenna of this
device and all persons. This device must not be co-located or operation in
conjunction with any other antenna or transmitter.
Any changes or modifications (including the antenna) made to this device that
are not expressly approved by the manufacturer may void the user’s authority
to operate the equipment.
FCC WARNING FOR PT20U/PR20U
It has been tested and found to comply with RCM standards.
