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Door/Window Sensor Advanced User Manual
Troubleshooting
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Q Help! My Door/Window Sensor paired successfully, but my con-
troller can’t see it anymore after I installed it!
:
A
First, make sure your battery didn’t come loose during set-up. Otherwise,
the Z-Wave signal is probably weak in that area of your home. Remember
that the 120' - 150' range doesn’t take into account walls, furniture, and
other obstacles. To boost your Z-Wave network coverage, add a few non-
battery powered Z-Wave devices between the controller and the furthest
device, like the Dome On/Off Plug or Water Main Shut-Off. You can even
purchase dedicated Z-Wave extenders from 3rd party manufacturers.
:
Q There’s so many words in this manual I don’t understand. How
can I learn more about Z-Wave?
:
A
Remember you don’t have to understand everything in this manual to
start automating your home. Our Quick-Start Guides have all you need
to start using any device. For more thorough information about Z-Wave
home automation, visit www.domeha.com/support.
:
Q My sensor keeps telling me it’s open when my door is closed!
:
A
Your magnet and sensor are probably too far apart. Try remounting one
of them closer to the other, and it should start working consistently.
:
Q I’ve tried multiple times, but I can’t include the Door/Window Sensor
in my system.
:
A
Check your battery and make sure your device is getting power. Then,
follow the instructions under “Factory Reset & Misc. Functions” on page
8 and try going through the inclusion process again. If you are still
having issues, please visit www.domeha.com/support
:
Q All of a sudden, my Door/Window Sensor is offline.
:
A
Check your battery and make sure your device is getting power. If
powered, make sure you still have Z-Wave network coverage. If you are
still having issues, visit www.domeha.com/support.
Troubleshooting
