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Door/Window Sensor Advanced User Manual
Warranty & Support
If you have questions, our trained Customer Service Department is hap-
py to assist you 24 hours a day, 7 days a week. Contact Dome Custom-
er Service as follows: • In North America dial: 1-855-249-1754 • Email
Dome at support@domeHA.com
DO NOT RETURN THIS PRODUCT TO THE STORE OR WEBSITE FROM
WHICH IT WAS PURCHASED
If you believe the product is defective, has a missing or broken part or
are having difficulty with it please contact Dome as listed above for a
quick and efficient solution to the problem.
Legal Notices: This device complies with part 15 of the FCC rules. Op-
eration is subject to the following two conditions (1) This device may
not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment gener-
ates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful inter-
ference to radio communications.
However, there is no guarantee that interference will not occur in a par-
ticular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
Interference by one or more of the following measures: Reorient or
relocate the receiving antenna; increase the separation between the
equipment and the receiver; connect the equipment into an outlet on a
circuit different from that to which the receiver is connected. Consult
the dealer or an experienced radio/TV technician for help.
This device complies with Industry Canada license-exempt RSS stan-
dard(s). Operation is subject to the following two conditions: (1) this
device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired opera-
tion of the device.
Elexa Consumer Products, Inc. (”ECP”) warrants to the original retail
purchaser (”Purchaser”) that the DOME Window/Door sensor (the
“Product”) will be free of defects in materials or workmanship under
use for one (1) year from the date of purchase (the “Warranty period”).
For the Purchaser only, if the Product fails to perform as specified
during the Warranty Period due to defective parts or faulty workman-
ship, ECP will repair or replace the defective or damaged parts of the
Product. Normal wear and tear is not covered nor is abnormal use,
misuse, mishandling, faulty installation, improper shipping, damage
caused by disasters such as fire, flood or earthquake, neglect, accident
or tampering. This warranty covers only normal use in the United States
or Canada.
To obtain warranty service during the Warranty Period, call Dome Cus-
tomer Service (1-855-249-1754) or email: support@domeHA.com for
instructions on sending damaged parts and documentation for a Re-
turn Material Authorization (RMA). Products returned to ECP for repair
or replacement without authorization will be returned at the sender’s
expense. All warranty claims must be accompanied by a legible copy
of the original receipt showing date and details of purchase. The RMA
number must be clearly written on the side of the shipping container
in which you return the Product or defective parts. Unless otherwise
instructed by ECP, the Product must be sent freight pre-paid to the fol-
lowing address:
Elexa Consumer Products, c/o Promac,
1153 Timber Dr., Elgin, IL 60123
ECP will repair or replace the defective parts and return them at ECP’s
cost by a shipping method selected by ECP. When contacting ECP to
obtain an RMA, Purchaser may request expedited return shipping at
Purchaser’s expense.
THIS WARRANTY IS NOT TRANSFERABLE, AND, TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW IS IN LIEU OF ALL OTHER
WARRANTIES, REPRESENTATIONS AND CONDITIONS, EXPRESSED OR
IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED
TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. NO OTHER PERSON OR REPRESENTA-
TIVE IS AUTHORIZED TO MAKE ANY OTHER WARRANTY ON BEHALF
OF ECP OR ASSUME FOR ECP ANY OTHER LIABILITY IN CONNECTION
WITH THE SALE OF THIS PRODUCT. IN NO EVENT WILL ECP BE LIABLE
FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE
OR INABILITY TO USE THE PRODUCT, INCLUDING DAMAGES DUE TO
ECP’S NEGLIGENCE.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND
COUNTRY TO COUNTRY.
This marking on the product, accessories or literature indicates that the
product and its electronic accessories should not be disposed of with
other household waste.
To prevent possible harm to the environment or human health from
uncontrolled waste disposal, please separate these items from other
types of waste and recycle them responsibly to promote the sustain-
able reuse of material resources.
Household users should contact either the retailer where they pur-
chased this product, or their government office, for details of where
and how they can take these items for
Environmentally safe recycling.
Business users should contact their supplier and check the terms and
conditions of the purchase contract. This product and its electronic ac-
cessories should not be mixed with
other wastes for disposal.
This marking on the battery, manual or packaging indicates that the
batteries in this product should not be disposed of with other house-
hold waste. Where marked, the chemical symbols Hg, Cd or Pb indicate
that the battery contains mercury, cadmium or lead above the reference
levels in EC Directive 2006/66. If batteries are not properly disposed of,
these substances can cause harm to human health or the environment.
Door sensor is a wireless intelligent alarm system, which is used to
detect whether the doors, windows, drawers, etc. are illegally opened or
moved. It consists of two parts-wireless transmitter and magnet, when
the magnet close or leave a certain distance it trigger pulse circuit to
pulse. The main control IC is awoken and transmit a wireless signal, the
transmission frequency is 908MHz. It also supports tamper, OTA, and
temperature sensor function.
Warranty & Support
