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18. After-sales service
Should a problem arise with the unit, please check the following before contacting
customer service:
is the unit suitably placed and is it well ventilated?
is the unit placed on a flat surface?
does the socket supply current?
is the connecting cable damaged in any way?
is there a loose connection?
has the plug been properly plugged into the socket?
has the electrothermostat been correctly adjusted?
in the case of gas operation, has the safety pilot knob (regulator) been
pressed down long enough?
has the regulating knob been turned to the correct position?
is the gas cylinder or pressure regulating valve open?
does the liquid gas cylinder still contain gas? If no liquid movement is
evident on shaking the cylinder, then the gas cylinder is empty.
are several operating methods being used simultaneously?
have warm foodstuffs been stored in the cooler?
was a too large a quantity of food or drink stored at any one time? Food
and drink should be so stored as to allow free air circulation. Do not use
paper or plastic plates. Always keep containers for liquids sealed.
When contacting our customer service department, please indicate the unit type,
product number, serial number and type of defect.
We accept responsibility for the perfect condition of the unit, the guarantee being
in accordance with our garantee conditions.
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