Problem
Solution
Levers pull off
1. Lever catch not engaging.
Lock may not be centered
or door is too thick.
2. Cylinder retainer not flush.
3. Non-standard sized cylinder.
4. Outside rose located improperly.
Unable to assemble
outside lever
1. Key orientation incorrect.
2. Outside rose located improperly.
Outside lever
removable without
using key
1. Tailpiece installed in wrong
orientation.
2. Wrong tailpiece. See tailpiece chart.
Latch won't retract
1. Incorrect retractor/latch engagement
or alignment.
2. Poor door preparation or misaligment
thru-bolts.
Key binds in lock
1. Lever catch not fully engaged.
2. Check for proper tailpiece.
See tailpiece chart
Key cannot be removed
from cylinder
1. Wrong tailpiece aligment.
CL860, CL870, CL872, CL877 Functions Only
Lever retracts latch in
one direction, but not other
1. Incorrect installation of cylinder.
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TROUBLINGSHOOTING
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