Troubleshooting
Technical Manual
70
HAC Standard fixing - 02/2018
dormakaba c-lever pro
9.2
TouchGo applications error analysis
9.2.1
Operation error analysis
Symptoms
Signalling
Possible causes
Measures
Device
Medium
Door slow to open
1 x very
long
9 x very
short red
1 x green
(open)
-
Battery in the device
is ‘low’
Replace battery
3 x long
then
1 x green
(open)
2 x red
every 10 s
Battery in the medium
is ‘low’
Replace battery
Door cannot be
opened with a me-
dium
4 x short
4 x red
-
Medium not pro-
grammed
Program medium
1 x very
long
-
-
Battery in the device
is ‘empty’
Use the emergency open-
ing and replace the
device’s battery
-
-
-
Medium or device bat-
tery completely empty
Replace medium and/or
device battery
8 x short
8 x red
-
Faulty device/coupling Operating the device
again
If the fault recurs, call a
qualified technician and
use the emergency open-
ing.
1 x short
1 x green
-
Device faulty
Door is always open.
The lever handle on
the outside is perman-
ently engaged.
-
-
-
Device faulty
-
-
-
Device is in Office or
Pass Mode, fault in
device
The lever handle on
the outside engages
accidentally
1 x short
1 x green
-
Device detects an au-
thorised user medium
Increase distance
between user medium
and device