Troubleshooting
Technical Manual
41
1220013692 - 11/2017
dormakaba digital cylinder
9 Troubleshooting
This chapter provides important information for analysing errors and troubleshooting.
9.1
Error analysis
Symptoms
Possible causes
Measures
The use of a master or user
medium is confirmed via vari-
ous acoustic and/or visual
signals by the components
1 x very
short
9 x
flashes
red
5
– Battery 'Low'
(V4 FW 42.XX)
– Replace the batteries
The use of a master or user
medium is confirmed via vari-
ous acoustic and/or visual
signals by the components
9 x very
short
5
—
2
– Battery 'Low'
(V4 FW 42.XX)
2
– Replace the batteries
The use of a master or user
medium is confirmed via vari-
ous acoustic and/or visual
signals by the components
2 x
long
after 4
s
1 x
short
green
5
– Battery 'Low'
(V3 FW 31.XX/32.XX)
2
– Replace the batteries
Door does not open: author-
isation via an authorised user
medium is confirmed by
acoustic signals
1 x very
long
—
– Alarm — Battery "Empty"
– Replace the batteries
Door does not open: author-
isation by an authorised user
medium is confirmed via
acoustic and visual signals
8 x
short
8 x
short
red
– Self-test could not be com-
pleted.
3
– Check or replace the coup-
ling unit
Door does not open: author-
isation by an authorised user
medium is confirmed via
acoustic and visual signals
4 x
short
4 x
short
red
– Medium not programmed
– Outside the time window
– Program medium
– Check time profiles
Door does not open: author-
isation by an authorised user
medium is confirmed via
acoustic and visual signals
1 x long
1 x
short
1 x long
1 x
short
green
– Internal clock in component
has failed
– Check programming and
clock time
User medium cannot be pro-
grammed
—
—
– 4000 media or groups
already programmed in the
e-module
– Faulty medium
– Not the correct technology
– Contact customer service
Master medium cannot be
programmed
1 x
short
1 x red
– E-module already pro-
grammed
– Carry out INI reset
Master medium is not detec-
ted
—
—
– No power supply
– Check batteries or power
supply
Incorrect e-module on digital
cylinder
—
3 x red
flash
– E-module knob and MC in-
sert are not compatible
(V4 FW 42.XX)
– Check compatibility
Other errors
—
1 x
short
red
– Unintentional re-start
—