Dormakaba Grange, User Manual

11

WARRANTY 

In Australia, our goods come with guarantees that cannot be excluded under the Australian  

Consumer Law. You are entitled to a replacement or refund for a major failure and for  

compensation for any other reasonably foreseeable loss or damage. You are also entitled to have 

the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not 

amount to a major failure. dormakaba Australia Pty Ltd (ABN 14 067 969 466) trading as dormakaba 

of 12-13 Dansu Ct, Hallam, Victoria 3803 (dormakaba) provides the following warranty in relation to 

its “The Grange” products (Products). 

The benefits of this warranty are in addition to any rights and remedies imposed by Australian State 

and Federal legislation that cannot be excluded. Nothing in this warranty is to be  

interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the 

supply of goods and services which cannot be excluded, restricted or modified.

dormakaba warrants that, subject to the conditions, exclusions and limitations below, the  

Products will be free from defects for a period of 1 year.

1. 

If a defect covered by warranty appears before the end of the Warranty Period, then dormakaba 

will, in its sole discretion, either: 

(a)   replace or repair the Product or the defective part of the Product free of charge; or  

(b)   refund the price of the Product; or

2. 

dormakaba reserves the right to replace defective parts of the Product with parts and  

components of similar quality, grade and composition where an identical part or component is 

not available. 

3. 

Products presented for repair may be replaced by refurbished goods of the same type rather 

than being repaired. Refurbished parts may be used to repair the Products. 

WARRANTY CLAIMS

4.  Any claim for warranty must be made, by contacting dormakaba at the address listed above, at 

the earliest stage that the defect becomes obvious to enable prompt action and to avoid further 

damage and must be made no later than 1 month from the defect/date of repair becoming 

obvious.

5. 

Any warranty claim must be accompanied by appropriate documentation which stipulates the 

date of the installation, he invoice number, the purchaser name and address, and the alleged 

defect.

6. 

The purchaser must make the Product or workmanship available to dormakaba for inspection 

and testing. If dormakaba finds no fault in the Product or its workmanship, then the purchaser 

must pay dormakaba’s usual costs of service work, inspection and testing.

7. 

Warranty work will be conducted by dormakaba during normal working hours (8.00am to 

5.00pm Monday to Friday).

EXCLUSIONS 

8.  The purchaser acknowledges that the Products are not indestructible, and that some care in 

installation and maintenance is necessary. No liability is accepted for, and this warranty does not 

apply to:  

(a)   any damage caused by misuse or failure to adhere to the manufacturer’s selection and  

installation specifications, instructions or recommendations; 

(b)   fair wear and tear; 

(c)   defects arising due to the installation of the Products where the Products were not installed  

by dormakaba or its agents; 

(d)   any damage or defects caused to the structures the Products are installed in, where the    

Products were not installed by dormakaba or its agents; 

(e)   damage caused by circumstances beyond dormakaba’s control; 

(f)   any damage or defects within acceptable industry variances; 

(g)   Products that have been used other than for the purpose for which they were designed; 

(h)   damage caused by exposure to abnormal conditions, including but not limited to  

environment, temperature, water, fire, humidity, pressure, stress or similar; 

(i)   defects that arise due to abuse, misuse or neglect; 

(j)   Products that have been modified, built on or repaired; 

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