Dormakaba Rose, User Manual

19

WARRANTY 

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably 

foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be 

of acceptable quality and the failure does not amount to a major failure. 

dormakaba Australia Pty Ltd (ABN 14 067 969 466) trading as dormakaba of 12-13 Dansu Ct, Hallam, Victoria 3803 

(dormakaba) provides the following warranty in relation to its digital suite (Products). 

The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal 

legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying 

any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, 

restricted or modified. dormakaba warrants that, subject to the conditions, exclusions and limitations below, the 

Products will be free from defects for a period of 1 year.

1.  If a defect covered by warranty appears before the end of the Warranty Period, then dormakaba will, in its 

sole discretion, either: 

(a)   replace or repair the Product or the defective part of the Product free of charge; or  

(b)   refund the price of the Product; or

2.  dormakaba reserves the right to replace defective parts of the Product with parts and components of similar 

quality, grade and composition where an identical part or component is not available.  

3.  Products presented for repair may be replaced by refurbished goods of the same type rather than being 

repaired. Refurbished parts may be used to repair the Products. 

WARRANTY CLAIMS

1.  Any claim for warranty must be made, by contacting the store where the product has been purchased from, 

at the earliest stage that the defect becomes obvious to enable prompt action and to avoid further damage 

and must be made no later than 1 month from the defect/date of repair becoming obvious.

2.  Any warranty claim must be accompanied by appropriate documentation which stipulates the date of the 

installation, the invoice number, the purchaser name and address, and the alleged defect.

3.  The purchaser must make the Product or workmanship available to dormakaba for inspection and testing.  

If dormakaba finds no fault in the Product or its workmanship, then the purchaser must pay dormakaba’s 

usual costs of service work, inspection and testing.

4.  Warranty work will be conducted by dormakaba during normal working hours (8.00am to 5.00pm Monday to 

Friday).

EXCLUSIONS 

1.  The purchaser acknowledges that the Products are not indestructible, and that some care in installation and 

maintenance is necessary. No liability is accepted for, and this warranty does not apply to:  

(a)   any damage caused by misuse or failure to adhere to the manufacturer’s selection and installation 

specifications, instructions or recommendations; 

(b)   fair wear and tear; 

(c)   defects arising due to the installation of the Products where the Products were not installed by  

dormakaba or its agents; 

(d)   any damage or defects caused to the structures the Products are installed in, where the Products were 

not installed by dormakaba or its agents; 

(e)   damage caused by circumstances beyond dormakaba’s control; 

(f)   any damage or defects within acceptable industry variances; 

(g)   Products that have been used other than for the purpose for which they were designed; 

(h)   damage caused by exposure to abnormal conditions, including but not limited to environment,  

temperature, water, fire, humidity, pressure, stress or similar; 

(i)   defects that arise due to abuse, misuse or neglect; 

(j)   Products that have been modified, built on or repaired; 

(k)   Products that have not been maintained as recommended by dormakaba; 

(l)   maintenance items (which are the responsibility of the purchaser);  

(m)   Products installed, maintained or operated other than in accordance with dormakaba’s instructions; and 

(n)   overhaul, replacement or repair works undertaken prior to approval from dormakaba of any warranty claim.

LIMITATIONS

1.  dormakaba makes no express warranties or representations other than set out in this warranty.

2.  dormakaba reserves the right to alter product specifications and introduce improvements at any time.