3.2
Guidance
on
Customer
Support
and
Service
3.
Miscellaneous
…………………………………………………………………
1.
1. Contacting
the
customer
service
center
Contacting
the
customer
service
center
1) Web
site
‐
Before
contacting
customer
support
you
may
wish
to
try
to
find
troubleshooting
help
at
our
website:
www.dotel.co.kr
.
‐
Click
‘Contact’
on
the
DOT
website
‐
Fill
in
the
form
and
click
the
‘submit’
button.
2) Content
of
service
F
h
d
i
f ll th
d l
f PDA
d
l
f
i
i
Free
or
charged
repair
of
all
the
models
of
PDA
and
sale
of
various
accessories.
2.
2. Before
asking
for
repair
Before
asking
for
repair
1) Be
sure
to
check
the
contents of
‘Problem
solving’
in
the
previous
pages
before
asking
for
repair.
2) Do
not
forget
to
backup
important
data
contained
in
the
product
in
advance.
Data
may
be
deleted
during
repair
due
to
memory
formatting,
etc.
The
Company
does
not
take
any
responsibility
for
the
data
lost
during
servicing.
3) Be
sure
to
write
your
telephone
number
and
address.
If
there
is
no
contact
information
for
the
customer,
a
problem
may
occur
in
the
process,
and
DOTel
will
not
be
able
to
consult
with
you.
3.
3. Quality
Assurance
Quality
Assurance
1) The
warranty
of
the
product
is
on
the
overleaf
of
the
manual.
2) The
products
manufactured
and
sold
by
the
Company
are
products
shipped
after
going
through
strict
quality
control
and
inspection
of
DOTel Co.,
Ltd.
