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Troubleshooting 

28

Troubleshooting 

Internet 

Q1: My router is not connecting to the Internet! 

A:

 Do all of the following: 

•  First check if the Internet LED on the router is OFF. If so, continue with the 

following steps. If not, then see the answers to Question 2. 

•  Please verify that you are able to connect to your mobile operator using the 

USB modem in your computer! 

•  Always insert the USB modem into the router before powering it on! 

•  Log into the router on http://192.168.0.1/ 

•  Check that your router has identified the USB modem (Check the 

Reported 

Backhaul Technology 

under 

Home 

upon logging into the router). If not, check 

if your USB modem is supported: 

 www.dovado.com/modems 

•  Check the signal strength in the Modem->Modem Status page. 

•  Verify that a correct 

Access Point Name (APN)

 and/or Username and Pass-

word has been inserted in the PDP or PPP sections of the 

Modem Settings.

 

Check that the APN information provided by your mobile operator is identical 
with the APN information used in the router settings. 

•  If using a PIN code on your SIM card, insert it in 

Modem¬>Modem Settings 

page. 

 

9249 Dovado TRN Reference manual.indd   28

9249 Dovado TRN Reference manual.indd   28

2011-02-21   13.10

2011-02-21   13.10

Summary of Contents for Tiny

Page 1: ...SB Mobile Broadband Router Reference Manual The Mobile Choice for your Broadband Internet 9249 Dovado TRN Reference manual indd 1 9249 Dovado TRN Reference manual indd 1 2011 02 21 13 10 2011 02 21 13 10 ...

Page 2: ...ontrol 10 Remote Commands 11 Notification SMS 12 Advanced Settings 13 WLAN Settings 14 LAN Settings 18 System Settings 20 Internet 22 WAN Port Settings 23 Connection Tracker 24 Upgrading the firmware 26 Configurations 27 Troubleshooting 28 Internet 28 Support 30 Technical specifications 30 Guidelines for safe and efficient use 31 Product care and maintenance 31 Limited warranty 32 9249 Dovado TRN ...

Page 3: ...ditional required items In addition to the items above you will need a mobile broadband USB modem in order for the product to work This modem provides the wireless link to your operator s network and is sold separately To use the Internet you need a computer ATTENTION As the DOVADO portfolio of routers are con stantly being updated to support new modems features as well as fixes it is advised that...

Page 4: ...ry defaults settings then hold down the reset button for approximately 8 seconds For restart of the router just press the reset button quickly 1 USB port 2 Internet SMS LED 3 Reset button 4 SMA connector for WiFi antenna 5 DC Power Input 6 LAN port 7 WAN port 6 3 2 1 5 4 7 9249 Dovado TRN Reference manual indd 4 9249 Dovado TRN Reference manual indd 4 2011 02 21 13 10 2011 02 21 13 10 ...

Page 5: ... APN is please contact them or check with your modem manual PIN code This is your PIN code provided with your SIM card which resides in your USB modem Username Password Some operators may require you to insert a username and password along with APN information in order to authenticate towards the mobile network If you haven t been provided this then using only an APN might be sufficient If not the...

Page 6: ...e to have the name of your APN in advance of configuring your USB modem If you are using any other technology besides GPRS EDGE UMTS or HSPA you might not require an APN Scenario 1 3G USB modem using a SIM card In the Modem Modem Settings page select to use SIM Enter your operator Access Point Name and a PIN code if using one Push Save Modem Settings Restart the router Scenario 2 3G USB modem usin...

Page 7: ...on connection is displayed in a percentage value along with the technology 2G 3G or 4G The value is only updated after initiating a new connection Connection Indicates whether your current Internet connection is via the inser ted USB modem or via an Ethernet WAN port This is useful if your router has been configured to perform automated failovers between one dropped Internet connection to a second...

Page 8: ...h data has been downloaded as well as uploaded per Internet interface be it a USB modem or Ethernet WAN port A total is also calculated for the month per interface As these figures are automatically updated every few minutes a forced update can be manually requested by pushing the Update button 9249 Dovado TRN Reference manual indd 8 9249 Dovado TRN Reference manual indd 8 2011 02 21 13 10 2011 02...

Page 9: ...ed when the USB modem is inserted into it It will not display what the USB modem has consumed therefore to acquire the most accurate accumulated figures please contact your Internet service operator To enable notification by SMS go to SMS REMOTE CONTROL and select the Traffic Limit Reached located under Notification SMS To enable notification by E Mail go to SYSTEM E Mail and enter your E Mail acc...

Page 10: ...remotely control the router from your mobile phone A short text command can be sent from your phone to administer any of these tasks instantly The configuration allows an unlimited range of authorized mobile phone numbers to be inserted into the list 9249 Dovado TRN Reference manual indd 10 9249 Dovado TRN Reference manual indd 10 2011 02 21 13 10 2011 02 21 13 10 ...

Page 11: ...ion Remote Commands The short text commands are Status Restart Disconnect Connect or Reconnect Status The router will reply to you stating that it s either connected or discon nected from the Internet It will also contain the IP address if connected of it s WAN 3G interface along with signal information Restart The router will restart itself Disconnect The router will disconnect itself from the mo...

Page 12: ...ialing the connection restarting itself or switching connection to the secondary Internet interface depending on what has been defined in the INTERNET CONNECTION TRACKER site Connection up An Internet connection has been established It is very likely that your router will be handed a new IP address from the operator The SMS will display the new IP address in case you would like to remotely connect...

Page 13: ...filtering in order to achieve this With encryption you can choose a key which then all Wireless LAN clients need to know in order to access your private network through the router These settings are found in WLAN Authentication With MAC address filtering you can enter the MAC address of each client that you want to grant access to your private network This address is physically linked to the netwo...

Page 14: ...he transmission speed at the selec ted Wireless Band If you experience problems at high data rates then we recom mend that you select a lower data rate SSID Service Set Identifier is the name of the router that will appear in other Wireless LAN clients when they perform a network search Default value is DO VADO SSID Broadcast enables or disables transmission of the SSID from the router When disabl...

Page 15: ...ey and WPA PSK WEP Open System encrypts all data that is sent over the wireless network but does not use any authentication This means it is still possible for all clients in range to log onto the router but without the correct key they will not be able to com municate with it To activate this setting choose WEP Open System from the Authentication Type drop down menu Then choose a Key Type either ...

Page 16: ...t from the Authen tication Type drop down menu and then enter a pass phrase between 8 and 63 characters AllWireless LAN clients must use the exact same pass phrase in order to access your network Due to the complexity and larger data overhead this option may decrease the performance of the network Click on Save Authentication Settings and then Restart for the changes to take effect 9249 Dovado TRN...

Page 17: ...nter the MAC address of the client that you want to grant access to your network the MAC address of a client running MicrosoftWindows can be obtained by clicking on the Start button and then Run Type cmd and press enter Then type ipconfig all in the command prompt and press enter The MAC address is found on the physical address line Click on Add to list Note that the function is enabled or disable...

Page 18: ... client Client Network Information allows you to set a domain name for the router and specify an additional DNS server Static Address Assignment can be used when you want a client to obtain the same IP address each time it logs on to your private network This setting works no matter if the DHCP Server is enabled or disabled Select how you want to identify the client by hostname or MAC address it i...

Page 19: ...Finally type in the Destination Address which is the IP address of the client on your private network that you want to be accessible from the public Internet Click on Add when you are finished Note that by default no traffic is permitted inwards if the request is initiated by an external user However clients on your private network can always access the public Internet Click on Restart for the cha...

Page 20: ...uld you wish to access the settings on your router from elsewhere on the internet simply open a browser type in http ip address of router port For instance http 183 168 0 35 4430 Hostname lookup interval Select how often a hostname entered in the Client Access List should be updated Frequent updates are needed if the IP address be hind the hostname changes often Allowed Clients The router will onl...

Page 21: ...s your router is handing out a constantly shifting dynamic IP address The Dynamic DNS feature allows you to contact your router via an easily accessible hostname such as trn mydyndns com 9249 Dovado TRN Reference manual indd 21 9249 Dovado TRN Reference manual indd 21 2011 02 21 13 10 2011 02 21 13 10 ...

Page 22: ...The router can also be used with a regular fixed broadband connection from an ADSL or Cable modem To select your primary broadband connection push Internet and then select Internet Connection Make your selection and then push Save Settings 9249 Dovado TRN Reference manual indd 22 9249 Dovado TRN Reference manual indd 22 2011 02 21 13 10 2011 02 21 13 10 ...

Page 23: ... will give you an IP add ress should your operator have given you a static specific IP address than select Manual settings and fill in the given information in the relevant fields 9249 Dovado TRN Reference manual indd 23 9249 Dovado TRN Reference manual indd 23 2011 02 21 13 10 2011 02 21 13 10 ...

Page 24: ...d with an interval that you specify in minutes in the Interval field After entering the selected IP addresses you can test the ping function to these addresses by pushing the Test now button directly below the IP address fields The result will be shown to the right of each IP address field 9249 Dovado TRN Reference manual indd 24 9249 Dovado TRN Reference manual indd 24 2011 02 21 13 10 2011 02 21...

Page 25: ...hat attempts to reestablish the broadband connection Redial and Restart the router restarts itself after 3 failed redial attempts Using this option your local area wireless network will be unreachable for a short while during the restart of the router Auto fail over to secondary interface WAN to USB or USB to WAN The router is connected to both a USB modem and a fixed broadband con nection Both of...

Page 26: ...om and download the upgrade file to your computer Remember where you store the file Log in to the configuration pages from your computer as described in section Configuring the router Go to Upgrade Upgrade HTTP Click on the Browse button and select the upgrade file you just downloaded and then click on Open Click on Start HTTP Upload to start the upgrade process When the upgrade is done the router...

Page 27: ...t to clear out all your settings you can then restore your settings by uploading your saved configuration file via this interface To save the current configuration of your DOVADO router to your computer go to Upgrade Configurations then simply push the Download button To restore your configuration click on Browse to locate the file on your compu ter and then push Upload Tip The configuration file ...

Page 28: ... identified the USB modem Check the Reported Backhaul Technology under Home upon logging into the router If not check if your USB modem is supported www dovado com modems Check the signal strength in the Modem Modem Status page Verify that a correct Access Point Name APN and or Username and Pass word has been inserted in the PDP or PPP sections of the Modem Settings Check that the APN information ...

Page 29: ... and see if 4 pings are replied positively If positive then try the next step If negative please try with another computer if possible Also check your IP set tings and switch to DHCP dynamic IP settings on your computer s network interface 2 Ping an external IP address Try to ping www yahoo com and note if 4 pings are replied positively If so then please check your web browser s settings for any c...

Page 30: ... x RJ45 Connector for LAN 1 x RJ45 Connector for WAN Power supply jack DC 5V SMA Connector for WLAN antenna Power supply DC 5V 2 0A AC adapter 100 240V AC 50 60Hz WLAN Antenna 2dBi Dipole Detachable Antenna x 1 Output Power 11n 14 1dBm 11g 14 1dBm 11b 17 1dBm Complies with 2 4GHz IEEE 802 11g b n standards Routing speed Appr 50 Mbit s Power consumption 1 W min load 6 W max load Dimensions 20 H x 6...

Page 31: ... not attempt to disassemble your product the warranty is no longer valid if the warranty seal has been broken The product does not contain consumer servicea ble components Service should only be performed by Certified Service Centers Do not allow children to play with the router as it contains small parts that could be detached and create a choking hazard Use only original Dovado components and re...

Page 32: ...s information has been removed or altered subsequent to the original purchase of the Product from the retailer 2 Once Dovado repairs or replaces the product the repaired or replaced Product shall be covered by warranty for the remaining time of the original warranty period or for ninety 90 days from the date of repair whichever is longer Repair or replacement may include the use of functionally eq...

Page 33: ...to lost profits or commercial loss to the full extent that said damages can be disclaimed by law Power Supply Only connect the AC Power Supply to designated power sources such as those marked on the product When removing the cord from the outlet do so by holding onto the AC adapter rather than the cord in order to reduce the risk of damage to the electric cord Make sure the cord is positioned so t...

Page 34: ...CE mark for European Harmonized Standards 9249 Dovado TRN Reference manual indd 34 9249 Dovado TRN Reference manual indd 34 2011 02 21 13 10 2011 02 21 13 10 ...

Page 35: ...9249 Dovado TRN Reference manual indd 35 9249 Dovado TRN Reference manual indd 35 2011 02 21 13 10 2011 02 21 13 10 ...

Page 36: ... to you on CD ROM for a charge covering the cost of performing such distribution such as the cost of media shipping and handling upon written request to Dovado FZ LLC Dubai Internet City Al Thuraya Tower 1 office 504 P O Box 500422 Dubai United Arab Emirates This offer is valid for a period of three 3 years from the date of the distribution of this product by Dovado Other names of companies produc...

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