T
hank you for choosing Hillphoenix for your food merchandising needs. This handbook contains important technical infor-
mation and will assist you with the installation and operation of your new Hillphoenix specialty cases. By closely following
the instructions, you can expect peak performance; attractive fit and finish; and long case life.
We are always interested in your suggestions for improvements (e.g. case design, technical documents, etc.). Please feel
free to contact our Marketing Services group at the number listed below. Thank you for choosing Hillphoenix, and we wish
you the very best in outstanding food merchandising.
CASE DESCRIPTION
This manual specifically covers the DI-H, DI-H-MD and DI-H-
MD-2 deli application self-service open single/multi-deck hot
octagonal island merchandisers.
STORE CONDITIONS
Hillphoenix cases are designed to operate in an air-condi-
tioned store that maintains a 75°F (24°C) store temperature
and 55% (max) relative humidity (ASHRAE conditions). Case
operation will be adversely affected by exposure to excessively
high ambient temperatures and/or humidity.
SHIPPING CASES
Transportation companies assume all liability from the time a
shipment is received by them until the time it is delivered to
the consumer. Our liability ceases at the time of shipment.
RECEIVING CASES
Examine fixtures carefully and in the event of shipping dam-
age and/or shortages, please contact the Service Parts
Department at the number listed below.
CASE DAMAGE
Claims for obvious damage must be 1) noted on either the
freight bill or the express receipt and 2) signed by the carrier's
agent; otherwise, the carrier may refuse the claim. If damage
becomes apparent after the equipment is unpacked, retain all
packing materials and submit a written request to the carrier
for inspection within 14 days of receipt of the equipment.
Failure to follow this procedure will result in refusal by the
carrier to honor any claims with a consequent loss to the
consumer.
If a UPS shipment has been damaged, retain the damaged
material, the carton and notify us at once. We will file a claim.
LOST/MISSING ITEMS
Equipment has been carefully inspected to insure the highest
level of quality. Any claim for lost/missing items must be
made to Hillphoenix within 48 hours of receipt of the equip-
ment. When making a claim please use the number listed
below.
SERVICE PARTS & TECHNICAL SUPPORT
For service parts questions regarding our cases, please
contact our Service Parts Department at 1-844-HPX-PART
(1-844-479-7278) or dfr-ia-parts@doverfoodretail.com
For technical questions regarding our cases, please contact
our Technical Support Department at 1-833-280-5714.
CONTACTING THE FACTORY
If you need to contact Hillphoenix regarding a specific fixture,
be certain that you have both the case model number and
serial number. (This information can be found on the data tag,
located at the top-left interior, rear exterior panel or interior
rear lower storage of the case.
Location may vary based on
case design.)
GENERAL INFORMATION
Hillphoenix Specialty Products
703 Franklin Street, PO Box 478
Keosauqua, IA 52565
Website: www.hillphoenix.com
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