DPAS Intermec CN3eG, Set Up And Troubleshooting

Page 1: ... times the memory than the Intermec 751G They have a default operating system of Windows Mobile 6 compared to the less efficient 751G operating system of Win CE net One of the biggest advantages is the ability to remove the battery for a long period of time replace it and still have all the DPAS application information DPAS Columbus has successfully tested this for up to eight days Please visit ou...

Page 2: ...Defense Property Accountability System Setup Troubleshooting Your CN3G CN3eG Setting Up the Intermec CN3G CN3eG PDCD DPAS Support Documentation 2 ...

Page 3: ...hooting Your CN3G CN3eG PDCD Setup Select Programs Change Button Assignment Provide Owner Information Notes Select Backlight Settings Set Clock and Alarms Define Battery Life Settings Deselecting Advanced Network Functionality 3 DPAS Support Documentation ...

Page 4: ...is to select the seven programs you want to display when the Start drop down menu is accessed Since the CN3G CN3eG does not have the traditional desktop this drop down can be populated with the most commonly used applications such as DpasAit This setting can be re visited after new applications are installed to the device Select OK to save the changes 4 DPAS Support Documentation ...

Page 5: ...button on the left side of the PDCD Many users have reported wanting to disable this button since it is accidently pressed instead of the button used to scan labels the bottom left side button Select Record Button and use the drop down menu under Assign a program to select None Select OK to save the changes For advanced button assignment contact the Columbus Call Center 5 DPAS Support Documentatio...

Page 6: ...es tab OK Our next step stays within the Personal tab It is good business practice to provide owner information about the device in case it is lost misplaced or mixed with other devices The Notes tab can be used to add additional information about the PDCD or its owner Select OK to save the changes 6 DPAS Support Documentation ...

Page 7: ...you the option to select the duration on how long the light stays on when the device is inactive It also provides the option to re activate the device when the screen is tapped The settings you choose will make a difference on how long the battery will last Note that there are two tabs for backlight Battery Power and External Power Select OK to save the changes 7 DPAS Support Documentation ...

Page 8: ...t Settings System tab Clock Alarms OK The Clock and Alarms setting is important Web DPAS uses this time to change the status of an asset s Last Inventoried Date once the inventory is reconciled Inaccurate dates and times will create bad data in Web DPAS 8 DPAS Support Documentation ...

Page 9: ...mbined with the Backlight setting defines the battery life when the PDCD is not in use This is also a good place to see how much battery life the PDCD currently has left The recommended settings are On battery power Turn off device if not used for 3 minutes On external power Turn off device if not used for 5 minutes 9 DPAS Support Documentation ...

Page 10: ...3eG Start Settings Connections tab USB to PC Verify box is unchecked OK Another important setting is the USB to PC To be able to connect to Web DPAS the Enable advanced network functionality box needs to be UNCHECKED Select OK to save the change 10 DPAS Support Documentation ...

Page 11: ...Defense Property Accountability System Setup Troubleshooting Your CN3G CN3eG Installing the DpasAit Software DPAS Support Documentation 11 ...

Page 12: ...ting Your CN3G CN3eG The following steps walk you through installing the DpasAIT software onto the CN3G CN3eG Step 1 Open Web DPAS 1 Navigate to AIT PDCD Sftwr Install 2 Select Windows Mobile 5 0 6 0 3 Select the Continue button 12 DPAS Support Documentation ...

Page 13: ...eshooting Your CN3G CN3eG 4 Make sure the Disable Take a Pctr is CHECKED 5 Select the Download button 6 Select the Save button Save to a location that you can find the file after it is downloaded The Desktop is recommended 13 DPAS Support Documentation ...

Page 14: ... PC and the CN3G CN3eG If you are running Windows Vista or Windows 7 Windows Mobile Device Center has replaced ActiveSync Step 3 Transfer Cab file to PDCD 1 PDCD must be in cradle and ActiveSync Windows Mobile Device Center is running 2 From your PC go to ActiveSync Explore this opens the files on the PDCD or From your PC go to Mobile Device Center Select Connect without setting up your device 14 ...

Page 15: ...Defense Property Accountability System Setup Troubleshooting Your CN3G CN3eG 3 From Mobile Device My Windows Mobile Based Device Program Files 15 DPAS Support Documentation ...

Page 16: ...N3eG 4 Locate the WM5 CAB file 5 Click and drag or right click copy and paste the WM5 CAB file from your PC to the Program Files folder on the mobile device using ActiveSync 6 If you encounter this File Conversion message select OK to continue 16 DPAS Support Documentation ...

Page 17: ... System Setup Troubleshooting Your CN3G CN3eG Step 4 Installing the Software On the PDCD 1 Start Menu Programs File Explore Show Tab My Device Program Files 2 Double tap on WM5 file 3 Files will install 17 DPAS Support Documentation ...

Page 18: ...Defense Property Accountability System Setup Troubleshooting Your CN3G CN3eG DpasAit is now installed Go to Start and select DpasAit 18 DPAS Support Documentation ...

Page 19: ...Defense Property Accountability System Setup Troubleshooting Your CN3G CN3eG Troubleshooting the PDCD DPAS Support Documentation 19 ...

Page 20: ... This port is used to download and upload inventories to and from the application 1 Ensure the PDCD is in the cradle ActiveSync or Mobile Device Center is connected and the DpasAit application is running on the PDCD 2 Open Internet Explorer 3 Type http localhost 1026 into the address bar 4 Select GO or press the Enter button If you see the message below the PDCD is successfully connected 20 DPAS S...

Page 21: ...correctly to where you tap you can recalibrate the PDCD On the PDCD 1 Start Menu Settings System Tab Screen 2 Select the Align Screen button 3 Tap on the target firmly and accurately as it moves around the screen 4 Once you are returned to the main screen tap OK in the upper right corner 21 DPAS Support Documentation ...

Page 22: ... three ways to do this Warm Boot Cold Boot and Clean Booting It is recommended to try Warm Booting first To Warm Boot This process will restart your PDCD You would use this process if your PDCD freezes up 1 Hold in the power button for about ten seconds until the screen turns blue and says Intermec 2 This will restart the PDCD 22 DPAS Support Documentation ...

Page 23: ...the same thing on the CN3G CN3eG does not clear information from the PDCD To Cold Boot This process will restart your PDCD 1 Press the Power button to suspend the CN3G CN3eG 2 Remove the battery pack press and hold in the reset button for about 10 seconds The Reset button is a soft circle located towards the right of the battery compartment 3 Replace the battery and allow the CN3G CN3eG to continu...

Page 24: ...n Boot 1 On the PDCD from the Start menu select the Programs icon 2 Select File Explorer icon 3 Choose My Device from the drop down and select the Windows folder 4 From the Windows folder choose InstallSelect 5 Verify the Caution message and select the OK button 6 Select the Apply button 7 Read Warning message and select the Yes button 5 The PDCD will re boot 6 PDCD software is back to factory def...

Page 25: ...long with the Power button on the front Hold them in until you get a warning screen on the PDCD Press a right side button to continue the clean boot process or press a left button to abort 4 Follow the prompts on the PDCD 5 The PDCD will re boot 6 PDCD software is back to factory defaults Note The picture is of a CN3G The Power button on the CN3eG is located on the bottom center of the keyboard 25...