14
937.746.4556 |
www.rldrake.com
A Return Material Authorization (RMA) Number is required on ALL PRODUCT RETURNS (regardless of whether the
product is being returned for repair or for credit). Product that is received at the factory without an RMA Number will be
returned to the sender, unopened.
RMA Numbers must be used when returning product for credit or repair. Use of RMA Numbers will ensure efficient
processing. When needing to return your product to R.L. Drake Holdings, LLC., please follow these simple steps listed
below (in the order that they appear).
Service
1.
Contact R.L. Drake Holdings, LLC.’s Service Department
in one of three ways:
Phone: 732-313-4256
Email: drakerepair@rldrake.com
Fax: 732-679-4022
2.
Request from Drake Service a copy of the Product Return
Authorization Form.
3.
Complete the Product Return Authorization Form fully.
4.
Return the completed Product Return Authorization Form
to the Drake Service Department using one of the contact
methods listed in Step 1.
5.
After completing Steps 1 through 4, an RMA Number will
be assigned to you.
6.
Securely pack the product and mark the box with your
RMA Number. If shipping multiple boxes, all boxes must
be marked with the RMA Number. Place the RMA Number
near the return address in
large, bold print
(approx. 2” in
height).
1.
Contact R.L. Drake Holdings, LLC.’s Service Department
in one of three ways:
Phone: 937-746-6990
Email: servicehelp@rldrake.com
Fax: 937-806-1510
2.
Request from Drake Service a copy of the Product Return
Authorization Form.
3.
Complete the Product Return Authorization Form fully.
4.
Return the completed Product Return Authorization Form
to the Drake Service Department using one of the contact
methods listed in Step 1.
5.
After completing Steps 1 through 4, an RMA Number will
be assigned to you.
6.
Securely pack the product in its
original undamaged box
(returning the product without its original packaging in
good, new condition may cause the incursion of additional
fees). Pack this box within another shipping container or
box. Mark the shipping box or container with your RMA
Number. Place the RMA Number near the return address
in
large, bold print
(approx. 2” in height).
Ship your “CREDIT RETURNS ONLY” return to:
R.L. Drake Holdings, LLC.
Attn: Product Credit Returns
One Jake Brown Road
Old Bridge, NJ 08857
Ship your “SERVICE REPAIR ONLY” return to:
R.L. Drake Holdings, LLC.
Attn: Product Service Returns
One Jake Brown Road
Old Bridge, NJ 08857
SERVICE REPAIRS ONLY
CREDIT RETURNS ONLY
*NOTE: All Credit Returns are subject to a 15% Restock Fee
*NOTE: All shipments are to be PRE-PAID by the sender. NO COD’s will be accepted.
IF YOU NEED TECHNICAL HELP
Call our Customer Service/Technical Support line at +1 (937) 746-6990 weekdays between 8:00 A.M. and 4:00 P.M. Eastern Standard
Time. Please have the unit’s serial number available. We will also need to know the specifics of any other equipment connected to the
unit. When calling, please have the unit up and running, near the phone if possible. Our technician(s) will likely ask certain questions to
aid in diagnosis of the problem. Also, have a voltmeter handy, if at all possible.
DRAKE also provides technical assistance by
Email: servicehelp@rldrake.com
Fax: (937) 806-1510
Many of the products that are sent to us for repair are in perfect working order when we receive them. For these units, there is a
standard checkout fee that will be charged. Please perform whatever steps are applicable from the product’s Instruction Manual before
calling or writing as this could save unnecessary phone charges. Please do not return the product without calling Drake Service and
following the steps above first; it is preferred to help troubleshoot the problem over the phone (or by Email) first, saving you both time
and money.
