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Service / If You Need to Call for Help
SERVICE INFORMATION
A Return Material Authorization (RMA) Number is required on ALL PRODUCT RETURNS (re-
gardless if product is being returned for repair or credit). Product received at the factory with-
out a RMA Number will be returned to sender.
RMA numbers must be used when returning product for credit or repair. Use of RMA numbers will ensure efficient process-
ing. When returning product to R.L. Drake Holdings, LLC., please follow the simple steps below (in the order that they ap-
pear).
SERVICE REPAIRS ONLY
CREDIT RETURNS ONLY
1. Contact R.L. Drake Holdings, LLC.’s Service Department
1. Contact R.L. Drake Holdings, LLC.’s Service Department
in one of three ways:
in one of three ways:
A. Phone: 937-746-6990
A. Phone: 937-746-6990
B. Email: servicehelp@rldrake.com
B. Email: servicehelp@rldrake.com
C. Fax: 937-806-1576
C. Fax: 937-746-6990
2. Request from Service a copy of the Product Return Auth-
2. Request from Service a copy of the Product Return Auth-
orization Form.
orization Form.
3. Complete the Product Return Auhtorization Form fully.
3. Complete the Product Return Authorization Form fully.
4. Return the completed Product Return Authorization Form
4. Return the completed Product Return Authorization Form
to the Drake Service Department using one of the contact
to the Drake Service Department using one of the contact
methods listed in Step 1.
methods listed in Step 1.
5. After completing Steps 1 through 4, a RMA Number will
5. After completing Steps 1 through 4, a RMA Number will
be assigned to you.
be assigned to you.
6. Securely pack the product and mark the box with your
6. Securely pack the product in its
original undamaged
RMA Number. If shipping multiple boxes, all boxes must
box
(returning the product without its original packaging
be marked with the RMA Number. Place the RMA Num-
in good new condition may cause the incursion of add-
ber near your return address in large, bold print (approx.
itional fees). Pack this box within another shipping con-
2” in height).
tainer or box. Mark the shipping box or container with
your RMA Number. Place the RMA Numbers near your
7. Ship your SERVICE REPAIR ONLY return to:
return address in large, bold print (approx. 2” in height).
R.L. Drake Holdings, LLC.
7. Ship your CREDIT RETURNS ONLY return to:
Attn: Product Service Returns
9900 Springboro Pike
R.L. Drake Holdings, LLC.
Miamisburg, OH 45342
Attn: Product Credit Returns
One
Jake
Brown
Road
Old
Bridge,
NJ
08857
NOTE: All Credit Returns are subject to a
15% Restock Fee
NOTE: All shipments are to be PRE-PAID by the sender. NO COD’s will be accepted.
IF YOU NEED TECHNICAL HELP
Call our Customer Service/Technical Support line at +1 (937) 746-6990 between 8:00 A.M. and 4:00 P.M. Eastern Standard
Time, weekdays. Please have the unit’s serial number available. We will also need to know the specifics of any other equip-
ment connected to the unit. When calling, please have the unit up and running, near the phone if possible.
Our technician(s) will likely ask certain questions to aid in diagnosis of the problem. Also, have a voltmeter handy, if possible.
DRAKE also provides technical assistance by Email: servicehelp@rldrake.com or by Fax: (937) 806-1576.
Many of the products that are sent to us for repair are in perfect working order when we receive them. For these units, there
is a standard checkout fee that you will be charged. Please perform whatever steps are applicable from the installation sec-
tions of the Instruction Manual before calling or writing - this could save unnecessary phone charges. Please do not return
the unit without contacting DRAKE Service first; it is preferred to help troubleshoot the problem over the phone (or by Email)
first, saving you both time and money.
