VigorIPPBX 2820 Series User’s Guide
184
Queuing
timeout:
The time that the incoming call shall wait for picking up. If
the time surpasses and no one answers, VigorIPPBX will
hang it up automatically.
Waiting music:
When the call is queued, VigorIPPBX will play waiting
music for the caller.
Music Pause:
The time interval for playing the waiting music repeatedly.
Max queue
slots:
The maximum amount of the calls that can put in queue
(with the same priority)
Additional slots
for Top priority:
When the call queuing reaches the limit of Max queue slots,
only the Hunt Group with Top Priority will stay in queue.
For example, if you type 2 in this field, only two calls in
Hunt Group with High Priority can stay in queue.
If Max queue slots is set by 1 and Additional slots is set by 1, it means the maximum number
of the incoming call waiting for picking up is just 1. The incoming call with Priority 2 will
not be queue by VigorIPPBX and Busy tone will be played for that incoming call. However,
if the incoming call is in Top Priority, it is still be queued by VigorIPPBX.
Below shows the environment for actual practical application:
We can configure the Hunt Group separately for the Departments of Sales and R&D as the
following figures:
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