21
ISSUE POSSIBLE CAUSES
CHECKS
SOLUTION
No
Power
No
Suction
Low
Suction
Pain
Power Adapter
Tubing
Assembly error
Duckbill valve
Softshape™
Silicone Shield
Silicone
membrane
Too high suction
Tubing
Check if the power cord is not
connected or it is damaged.
Check that wall outlet is
working properly.
Check connection to milk
collection kit and to pump port(s)
on the front of the unit.
Inspect tubing for holes or cracks.
Check for loose assembly of milk
collection kit components.
Check for damage.
Softshape™ Silicone Shield is
completely on the breast.
Check for damage.
Check the vacuum level.
Replace if damaged.
Press more firmly against
the breast.
Replace membrane if damaged.
Check for damage.
Replace valve if damaged.
Disassemble and reassemble.
Take care to tighten the
membrane cap.
Set to the lowest suction level or
consult your lactation consultant
or medical professional.
Replace tubing if crack is in
the middle of the length.
If cracked near tube ends,
remove end and trim away
damaged tube
and reinstall tube end.
Confirm connections.
Confirm connection of
power cord; replace damaged
power cord, move to a
working wall outlet.
Troubleshooting
