Dreame Z10 Pro, Faq

Page 1: ...0 Dreame Bot Z10 Pro Robot Vacuum and Mop FAQ V1 0 General 1 Product Introduction and User Guide 2 Installation and Maintenance 7 FAQs 14...

Page 2: ...um helps recognize its surroundings and obstacles enabling the vacuum to accurately avoid bumping and reduce the probability of entanglement stuck and accidentally riding on small objects The function...

Page 3: ...shes Error 2 What is the Dock button on the Z10 pro for and how do I use it A Please refer to the table below Function Operation Recharge Short Press to start Status indicator White Fast Flashes on th...

Page 4: ...actual operations may differ from the above 4 How to reset the wifi of the Dreame Z10 Pro A Open the top cover and observe the Wi Fi indicator LED Then press and hold the Spot Clean button and Dock bu...

Page 5: ...or optimal cleaning effect Tip This function could probably be insensitive while using on the carpet 9 How to use the Advanced Map function with the Dreame Z10 Pro A Launch the Mi Home app tap to star...

Page 6: ...ze of Dreame Z10 Pro A The dimension of the Robot is 352 350 96 8 mm The dimension of the Auto Empty Base is 403 303 483 mm 14 How long does it take to charge Dreame Z10Pro fully A 6 to 8 hours 15 Wha...

Page 7: ...r overload protection is on once the robot is severely clogged with debris or foreign matters 18 Does Dreame Z10Pro have any consumables that require maintenance regularly A Consumables Suggested Main...

Page 8: ...harge the Dreame Z10 Pro A Press the power button and hold until the power indicator turns solid Then place the robot close to the Base and it will start charging automatically Note Dreame Z10 Pro may...

Page 9: ...he water tank and fix the pad on the water tank with fixing straps 3 2 Open the water tank lid fill the tank with water then securely close the lid 3 3 Align the mopping module with the markings in th...

Page 10: ...before using If the completed cleaning duration is less than 10 minutes the Dreame Z10 Pro will do the cleaning twice by default 6 How does the Dreame Z10 Pro return to the Base for charging A After t...

Page 11: ...performance 8 How to clean the dust and filter of the Dreame Z10 Pro A 1 Open the upper cover of the robot press the buckle to remove the dust bin 2 Open the bin cover marked with the arrow and remov...

Page 12: ...the filter screen as illustrated spin off the water dry the filter before installing it back to the bin for use Note Ensure the filter is dried up for at least 24 hours before use 9 How to clean the...

Page 13: ...is recommended to clean the side brush once a month and replace it every 3 6 months for better clean performance 11 How to clean the mop of the Dreame Z10 Pro A 1 Remove the mop pad from the module 2...

Page 14: ...bottom 4 Motion tracking sensor at the bottom 13 How to maintain the battery of Dreame Z10Pro A The Dreame Z10Pro is powered by a built in high performance Li Po rechargeable battery pack To maintain...

Page 15: ...e check below a Confirm both the Robot and the mobile phone are close to the Wi Fi router with strong Wi Fi signals b When connecting to the Hotspot of the Dreame Z10 Pro please kindly return to the a...

Page 16: ...s not required 7 Do I need to update the firmware whenever there is a new version released A Each new firmware update is an optimization Please update in time to ensure the best cleaning experience 8...

Page 17: ...d I do if the Dreame Z10 Pro gets stuck when trying to pass through some house furnishings A During the Cleaning if the robot meets the bottom of the furniture which has a similar height to the robot...

Page 18: ...Z10 Pro fail to power on A Z10 Pro cannot be powered on in low battery Please connect the Z10 Pro to the Base and confirm the working temperature is in the range from 0 to 50 24 Does Z10 Pro consume...

Page 19: ...might be caused by the low battery level The scheduled clean only works when the battery level is higher than 15 33 Why does Z10 Pro fail to resume cleaning after recharging itself A Make sure the Z1...

Page 20: ...Strong light or highly reflective situations might cause the malfunction of the mapping We recommend closing the curtain or finding another time when the light is not so strong to clean For highly ref...

Page 21: ...eame Support Team 20 off and restart the machine to check if it can work properly 3 Make sure if the APP has the latest version We suggest keeping the APP up to date ensure a better cleaning experienc...