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T R O U B L E S H O O T I N G
Troubleshooting Guide, continued...
Problem: The rollers suddenly stopped in the middle of a session.
Possible Cause & Solution:
• The chair may have lost power. Turn off the main power switch, unplug from the wall, then reinsert
the power cord into the wall outlet and turn on the main power switch.
• Ensure the massage session didn’t complete its cycle by using the remote to select a new massage
session.
• Sometimes when there is too much pressure on the rollers, they can stop moving temporarily.
To test this, slightly lift your body or slightly raise the reclining seat back.
Problem: The back rest or leg rest will not go down entirely.
Possible Cause & Solution:
• Ensure there are not any objects blocking its path.
Problem: The acupressure point detection is not working properly.
Possible Cause & Solution:
• Ensure you are sitting still during the shoulder scan. If you wiggle or move around, you can trigger a false reading.
• Ensure the back pad is not bunched or folding over itself in any part of the back
• Try sitting further back in the chair so that your head rests firmly on the head rest. You can also adjust the
shoulder position with the Roller buttons immediately after the acupressure point detection is complete.
Problem: The power cord or plug is abnormally hot.
Possible Cause & Solution:
• Stop using the chair immediately. Turn off the main power switch and remove the power plug from
the wall outlet. Call DreamWave for service.
Problem: My remote control is displaying Er# in the tip text area and wont stop beeping.
Possible Cause & Solution:
• Something went wrong. Power off the chair using the remote. Turn off the main power switch and unplug the
chair from the wall. Then re-insert the power cord and turn on the main power switch. Turn on the chair using
the remote’s power button. Continue use like normal.
• If the problem persists, please contact DreamWave service for further assistance.
