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C O N T E N T S
Troubleshooting Guide, continued...
Problem: The neck rollers in pillow/foot rollers/calf rollers/DeltaWave Massage Mechanism rollers are no longer working.
Possible Cause & Solution:
• Something went wrong. Power off the chair using the remote. Turn off the main power switch and unplug the
chair from the wall. Then re-insert the power cord and turn on the main power switch. Turn on the chair using
the remote’s power button. Continue use like normal.
• If the problem persists, please contact DreamWave service for further assistance.
Problem: The back rest or leg rest will not go down entirely.
Possible Cause & Solution:
• Ensure there are not any objects blocking its path.
Problem: My remote won’t retract into the holder.
Possible Cause & Solution:
• The latch might be stuck. Try pulling very lightly on the cord and then slowly release.
• If the remote does not stick, try pulling the cord out to it’s limit and then release.
• If the problem persists, please contact DreamWave service for further assistance.
Problem: My chair’s doors won’t open when the chair is reclined.
Possible Cause & Solution:
• Upon recline, the chair’s doors automatically lock for your safety. To unlock, incline the chair to an upright position.
• If the problem persists, please contact DreamWave service for further assistance..
Problem: My chair reclines (instead of inclines) when I power it off.
Possible Cause & Solution:
• Due to the complicated nature of the massage mechanism and depending on the state of the chair, sometimes
for a proper reset to occur the chair must initially recline before inclining.
• Power the chair off using the remote and wait at least 2 full minutes.
• If the chair remains upright, turn off the main power switch and unplug the chair from the wall. Then re-insert
the power cord and turn on the main power switch. The chair should return to it’s upright position.
• If the chair does not, turn the power on with the remote power button, then turn the power off with the remote
power button. The chair should return to it’s upright position.
• If the problem persists, please contact DreamWave service for further assistance.
