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T R O U B L E S H O O T I N G
Troubleshooting Guide, continued...
Problem: My chair does not incline when I use the back up button.
Possible Cause & Solution:
• The chair is a wall-hugging device; to accommodate this feature the track base slides along itself. It is possible
to recline the chair (using the back down button) past the maximum point of recline. When this occurs, it will
not appear that the chair is righting itself when the back up button is pressed.
• Press and hold the back up button for approximately 2 seconds until a beep is heard. Wait a full minute; the
chair should return to its upright position within this time.
• If the problem persists, turn off the main power switch and unplug the chair from the wall. Then re-insert the
power cord and turn on the main power switch. The chair should return to its upright position.
• If the chair does not, turn the power on with the remote power button, then turn the power off with the remote
power button. The chair should return to its upright position.
• If the problem persists, please contact DreamWave service for further assistance.
Problem: My remote screen is displaying a strange solid color.
Possible Cause & Solution:
• Congrats! You found the chromotherapy feature. Enjoy the soothing color patterns the remote can produce.
• When enabled, chromotherapy will activate after 90 seconds of remote control inactivity.
• To disable or change color pattern, navigate into settings and then chromotherapy settings. Once inside the
chromotherapy settings menu select Off.
Problem: The neck rollers within the pillow feel uneven.
Possible Cause & Solution:
• The rollers also have three modes of operation, two of which involve the rollers moving in opposite directions.
Combining these two, it is possible for the neck rollers to end their operations in an uncomfortable position. To
correct this problem, press the neck massage button on the remote either during a massage with neck kneaders
enabled, or during a manual massage. The neck rollers will turn on and begin rotating. After a few seconds they
will sync and begin moving at the same speed in the same direction. Press the neck massage button again to
turn off the rollers and stop them in a comfortable position.
Problem: The pillow is too high/too low.
Possible Cause & Solution:
• The pillow is attached to the chair via a retractable, seat belt like, system. Simply push up or pull down on the
pillow to change its position.
• If the pillow is unable to retract or extend, please contact DreamWave service for further assistance.
