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The Pet Fountain and Your Environment
If you live in a humid environment and have problems with mold or algae, soak all
fountain parts in a diluted vinegar solution (20% White Vinegar and 80% Water) for 10
minutes after regular cleaning. Also, pour the diluted vinegar solution into the motor cavity.
If you have hard water, small white mineral deposits may form on or inside the Pump.
This can eventually prevent the Impeller from turning properly. To avoid replacement or
damage to the Pump, please take the following precautions:
• Clean the Pump more frequently.
• Clean the Pump with a diluted vinegar solution weekly.
• Use bottled water instead of tap water.
General Tips
• When being introduced to the Pet Fountain, your pet may be cautious of this new and
unusual object. After beginning operation of your Pet Fountain, simply allow your pet
to adjust at his or her own pace. Some pets may take several days or longer to begin
use, while others will start right away.
• Your pet may prefer that the Pet Fountain be placed away from their normal feeding
area. Try placing it in another location, such as a different area of the kitchen or in a
bathroom or utility room.
• Add ice cubes to the Bowl for refreshing, ice-cold running water.
Troubleshooting
The answers to these questions should help you solve most problems you may have with
the Pet Fountain. If they do not, please contact our Customer Care Centre.
TROUBLESHOOTING
PROBLEM
SOLUTION
Pump is not working or
the water is not flowing as
much as it used to.
• Never let the water in the bowl get below the
minimum fill level. This can cause the pump to
overheat and stop functioning.
• When refilling the bowl, make sure to add water
before turning the pet fountain on.
• Lack of regular cleaning may result in the pump
becoming clogged with pet hair and food debris. The
pump must be cleaned every 2-4 weeks to ensure
proper function.
• Fill the pet fountain with water up to the max fill line.
Summary of Contents for AVALON-AU-17
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