STOVE STOPS FEEDING PELLETS AND
APPEARS ON THE CONTROL BOARD
Possible Causes: Possible
Remedies:
1.
One of the two L-250 automatic high temperature switches has been tripped.
The L-250 automatic high temperature switch is located on the auger
housing and will send a signal to the control board if the auger housing
overheats. Wait until the stove cools down. YOU NEED TO INSPECT
YOUR UNIT AT THIS POINT. There might be a problem with another
component or the installation, causing the stove to overheat. Reset the
stove and start it. Call a technician if you get this code again.
CODE BEFORE
RESETING
TO
RESET
H1, H2, H3
OR H4
Heat exchanger and/or exhaust system
is/are clogged. Refer to the owner’s manual
for maintenance procedures.
Press simultaneously for 2 seconds
and
.
*** After 3 attempts, reset is no longer possible, call SBI technical support.
STOVE STOPS FEEDING PELLETS AND
APPEARS ON THE CONTROL BOARD
Possible Causes: Possible
Remedies:
1. The hopper lid has stayed open for more than 3 minutes
As a security measure, the auger will stop turning and feeding pellets as
soon as the hopper lid opens. It will resume normal operation as soon as the
hopper lid is closed. However, if the hopper lid stays open for more than 3
minutes, the unit will stop and a code “d” will appear on the control board.
Close the hopper lid. Reset the unit and start it again.
SMOKE SMELL COMING BACK INTO THE HOME
Possible Causes: Possible
Remedies:
1. There is a leak in the vent pipe system.
Inspect all vent pipe connections. This is a pressurized exhaust system. All
vent connector joints must be sealed and fastened in accordance with the
pellet pipe manufacturer's instructions to ensure consistent performance and
avoid smoke and ash spillage.
2.
The gasket on the combustion/exhaust blower housing has
gone bad.
Inspect the gasket on the combustion/exhaust blower housing to make sure
it is in good shape.
AUGER MOTOR STOP FEEDING PELLETS AND COMES BACK ON
Possible Causes: Possible
Remedies:
1.
The auger motor is overheating and tripping the internal temperature
shutoff (thermal protector).
Start by emptying the hopper. Then, remove the auger motor by removing
the screws holding the motor to the auger shaft. Remove the plate located
on the stove body, at the bottom of the gear motor, to allow the motor to
slide out of the stove body. Once, the motor is out, remove the four screws
on the steel plate holding the auger shaft to the auger housing. Then, rotate
the bottom end of the auger shaft down towards you until you can pull the
shaft down out of the stove. After you have removed the shaft, inspect it for
bent flights, burrs, or broken welds. Remove any foreign material that might
have caused the jam. Also, check the auger housing for signs of damage
such as burrs, rough spots, or grooves cut into the metal that could have
caused a jam. Clean the auger housing thoroughly to remove all pellet dust.
TROUBLESHOOTING GUIDE
25
