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Ordering More Accessories
You can obtain original spare parts and accessories via our website:
www.service-shopping.de
Troubleshooting
If the device is not working properly, please check
fi
rst of all whether you are able to rectify a
problem yourself. Otherwise you should contact the customer service department.
Do not attempt to repair a defective device yourself!
Problem
Possible cause / solution
The machine
does not start
up.
• Battery mode: Are the batteries inserted incorrectly or empty. Try using
new batteries.
• Mains power mode: Is the mains adapter not inserted in the plug
socket correctly or is its cable not connected to the device correctly?
Is the plug socket defective? Try another plug socket.
Check the fuse of your mains connection.
The thread rips.
• The thread is not threaded correctly.
• The thread is entangled.
• The thread tension is too high.
• The spool of thread or bobbin has not been placed on correctly.
• The needle is bent or blunt.
• The combination of needle size / thread strength / fabric is not right.
Stitches are
missed out.
• The needle has been inserted incorrectly.
• A poor needle is being used.
• The combination of needle size / thread strength / fabric is not right.
• There
are
fi
bres or
fl
uff on the needle plate.
• The thread guidance is not correct.
The fabric curls.
• The thread tension is too high.
• The thread guidance is not correct.
• The wrong needle is being used.
• The combination of needle size / thread strength / fabric is not right.
The fabric is
not transported
correctly.
• The combination of needle size / thread strength / fabric is not right.
• A poor needle is being used.
• The thread is entangled.
• The transporter is lowered. Contact the customer service department.
The needle
breaks.
• The needle has been inserted incorrectly.
• A poor needle has been used.
• The combination of needle size / thread strength / fabric is not right.
• The fabric is pulled too tight. Allow the transporter to push the fabric
further. Do not pull on the fabric.