30
31
TROUBLESHOOTING
IMPORTANT: FAILURE TO DESCALE AND CLEAN YOUR MACHINE WILL
INVALIDATE YOUR GUARANTEE.
*TO CONTACT CUSTOMER SERVICES, PLEASE EMAIL INFO@DUALIT.COM
WITH YOUR MODEL AND SERIAL NUMBERS.
TEST
RESULT
SOLUTION(S)
NO COFFEE FLOWING FROM BREWHEAD
THE TAMP TEST
Dispense water through
the Brewhead with the Cup
Filter in place. Ensure
NO
coffee is in the Filter.
If you see no water after
7 seconds
STOP
the test .
No water
1. Water Tank is not correctly seated in position.
Locate Water Tank (see page 10, fig 2).
Water
flow
improves
1. The Showerhead and Cup Filter may be
blocked. Clean Showerhead and Cup Filter
(see page 23-24). You may also need to descale
the machine (see page 26-27).
2. You may be tamping too hard.
LIGHTLY
‘tamp’ the coffee grounds (see page 15, fig 5).
3. The Cup Filter is blocked because the coffee
grind is too fine.
Ensure you are using setting 3-5 on the Dualit
Coffee Grinder or use a pre-ground coffee
suitable for espresso machines. Clean the Cup
Filter (see page 24, fig 4).
4. There is too much coffee in the Cup Filter.
Use the Measuring Spoon (see page 15, fig 4).
POSSIBLE CAUSE(S)
SOLUTION(S)
NO STEAM FLOWING FROM STEAM WAND
1. Water Tank is not correctly seated in
position.
1. Locate Water Tank (see page 10, fig 2).
2. Steam Wand is blocked.
2.1. Clean Steam Wand (see page 24, fig 6-8).
2.2. Descale (see page 26-27).
2.3. If you are unable to unblock your Steam
Wand then contact Dualit customer services
*
for help.
COFFEE OR TEA LEAKING FROM THE BREWHEAD
1. Dried coffee on the Gasket.
1. Clean Gasket (see page 23, fig 3).
2. ESE pod or Capsules not seated
correctly.
2. Check the Capsule is in place. If using ESE pod,
tuck the tab under (see page 14, fig 5).
3. Blocked Brewhead.
3. Clean Showerhead (see page 23-24).
4. Damaged Brewhead Gasket.
4. To obtain a new Gasket contact Dualit
customer services
*
for help.
TO REPLACE FUSE,
REMOVE SILVER LABEL
TO ACCESS SCREW.
POSSIBLE CAUSE(S)
SOLUTION(S)
WATER DRIPPING FROM THE BREWHEAD WHEN STEAMING
1. Excess water in the Brewhead is left
over from previous operation.
1. This is not cause for concern. This will
automatically stop when the machine has
finished steaming.
MY MACHINE IS MAKING A LOUD AND CONTINUOUS PUMPING NOISE
1. Water Tank is not correctly seated in
position.
1. Locate Water Tank (see page 10, fig 2).
2. Water Tank is empty.
2. Fill Water Tank (see page 10, fig 2).
MY MACHINE HAS STOPPED DURING USE
THE AUTO DOSING AND STEAM BUTTONS ARE FLASHING
1. Water Tank is empty.
1. To prevent an air lock firstly remove the
Filter Holder. Fill Water Tank (see page 10, fig
1). Your machine is now ready to extract your
next coffee.
MY MACHINE IS NOT WORKING
THE LIGHTS ARE OFF AND THE MACHINE CEASES TO OPERATE
1. Fuse may have failed.
1.1 Check and replace the Fuse.
1.2 Contact Dualit customer services
*
for help.
2. The machine has entered standby
mode.
2. Exit standby mode by pressing the ‘ON’
button (see page 20).
MY MACHINE IS NOT DISPENSING CORRECT AMOUNT OF COFFEE OR TEA
1. Your cup holds a different quantity of
coffee to the preset amount.
1. Adjust the dose using the dosing memory
feature (see page 20).
2. The dosing memory has been used to
change the dose.
2. Use the dosing memory feature to adjust the
dose to your desired amount (see page 21).
STEAM IS VENTING FROM THE DRIP TRAY
1. Water is being purged through the
machine to reduce operating temperature
ready for the next coffee.
1. This is not cause for concern. This will
automatically stop when the machine has
finished purging.
MY COFFEE OR TEA IS NOT HOT ENOUGH
1. Filter Holder is not pre-heated.
1. Prime machine. (see page 10-11).
2. Cup or mug is not pre-warmed.
2. Warm cup (see page 11). You can also place
your cups warm on the Cup Warming Plate.
3. You may prefer your coffee extra hot.
3. Use the temperature boost feature.
(see page 21).
MY MACHINE CLICKS WHEN AUTO DOSING IS SELECTED
1. The valve is opening to allow water to
flow through the Thermobloc.
1. This is not cause for concern it is part of the
operation of the machine.
