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11. Troubleshooting
Problem
Cause
Solution
The motor is overheating
Excessive operating temperature
Motor anomaly
Do not touch it and let it cool for at least 30
minutes before restarting the system
Request technical assistance
The drive wheel does not turn
Brake sensor malfunction
A faulty brake sensor can cause the bicycle to
stop inadvertently.
Check and, if necessary, clean the brake lever
slot with a brush.
Make sure that the brake cable returns
smoothly to its original position after each
braking. If the problem persists, request
technical assistance.
Motor is blocked
Request technical assistance
The motor stops while it is running
Motor overheating
Stop the vehicle and wait for it to cool down
for at least 30 minutes.
Request technical assistance
After charging it, the item does not
switch on or it switches off after
a few km..
Damaged battery
Request technical assistance
The battery does not charge or the
product does not turn on
Electrical problem
Request technical assistance
Charger damaged
Replace the charger. Request technical
assistance.
Cables and wires
Internal loosening of cables and wires could
also be a cause of this problem. Contact your
local dealer to resolve the problem.
