www.factorybuysdirect.com
200423-01A
31
Problem
Possible Cause
Corrective Action
Burner backfiring during
combustion.
1.
Burner orifice is clogged or
damage.
2.
Gas regulator is damaged.
1. Clean burner orifice (. see
Care and Maintenance
,
page 27) or replace burner
orifice
2. Replace gas regulator..
High yellow flame during
burner combustion.
1. Not enough air.
2. Gas regulator is defective.
3. Inlet gas pressure is too low.
1. Check burner for dirt and
debris. If found clean burner
(see
Care and Maintenance
,
page 27).
2. Replace gas regulator..
3. Contact local gas supplier.
Gas odor during com
-
bustion.
1. Foreign matter between
control valve and burner.
2. Gas leak. (See Warning
Statement at top of page 29).
1. Contact a qualified service
technician to remove foreign
matter..
2. Locate and correct all leaks
(see
Checking Gas Connec-
tions
, page 21)
Slight smoke or odor
during initial operation.
1. Residues from manufacturing
process.
1. Problem will stop after a few
hours of operation.
Fireplace produces a
whistling noise when
burner is lit.
1. Air in gas line.
2. Air passageways on fire
-
place are blocked.
3. Dirty or partially clogged
burner orifice. .
1. Operate burner until air is
removed from line. Have gas
line checked by local gas
supplier.
2. Observe minimum installa
-
tion clearances (Figure 2,
page 10)
3. Clean burner (see
Care and
Maintenance
, page 27) or
replace burner orifice.
Fireplace produces a
clicking/ticking noise
just after burner is list or
shut off.
1. Metal is expanding while
heating or contracting while
cooling.
1. This is common with most
fireplaces. If noise is ex
-
cessive, contact qualified
service technician.
White powder residue
forming within burner
box or on adjacent walls
or furniture.
1. When heated, the vapors
from furniture polish, wax,
carpet cleaners, etc., turn
into white powder residue.
1. Turn fireplace off when using
furniture polish, wax, carpet
cleaner or similar products.
Fireplace produces un
-
wanted odors..
1. Fireplace is burning vapors
from paint, hair spray, glues,
etc. See
IMPORTANT
state
-
ment, page 27.
2. Gas leak. See
Warning
Statement
at the top of page
29.
3. Low fuel supply.
1. Turn off fireplace and re
-
move vapors from the area.
2. Locate and correct all leaks
(see
Checking Gas Connec-
tions
, page 21)
3. Refill supply tank (propane
models).
TROUBLESHOOTING
