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200241-01C
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CARE AND MAINTENANCE
TROUBLESHOOTING
WARNING: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Fol-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
WARNING: Only a qualified service technician should service and
repair heater. Make sure that power is turned off before proceeding.
Turn off and let cool before servicing.
IMPORTANT:
Operating heater where impurities in air exist may create odors. Cleaning sup-
plies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc.,
create fumes. These fumes may mix with combustion air and create odors.
Note: All troubleshooting items are listed in order of operation.
CABINET
Air Passageways
Use a vacuum cleaner or pressurized air to
clean.
Exterior
• Use a soft cloth dampened with a mild soap
and water mixture.
• Wipe the cabinet to remove dust.
LOGS
• If you remove logs for cleaning, refer to
Installing Logs
, page 18, to properly replace logs.
• Replace log(s) if broken or chipped (dime-size or larger).
BLOWER (OPTIONAL ACCESSORY)
Refer to blower manual.
NG
Figure 36 - Gas Regulator Pressure Switch
Pressure
Switch
Set Screw
Pressure Switch
When using natural gas (NG), there is a pres-
sure switch that acts to turn off the gas flow to
the pilot if the inlet pressure exceeds 9.5" WC.
This is to prevent the operation of the unit on
the wrong gas (propane/LP). If your natural gas
supply exceeds 9.5" WC the unit will not oper-
ate. Either contact your gas supplier to check
and adjust the inlet pressure or a qualified ser-
vice technician can bypass the pressure switch.
Before attempting to bypass the pressure
switch, make sure the type of gas being used
is correct. Check to make sure the connection
fitting is in the correct inlet on the regulator.
Refer to
Connecting to Gas Supply
, page 14.
Problem
Possible Cause
Corrective Action
Using natural gas and
pilot will not light.
Inlet pressure exceeds
9.5" WC.
Bypass pressure switch. See
instructions below.
Only a qualified installer should bypass the
pressure switch. To bypass the pressure
switch locate the set screw on the regulator.
Use a small flat bladed screw driver to turn the
set screw counterclockwise 2 turns. This will
bypass the pressure switch function.
