DUNE BD Prime 3.0, User Manual

Dune BD Prime 3.0 user manual

38

General Problems

TROUBLE: 

The player does not switch on.

SOLUTION: 

Check if the player is connected to AC mains. Wait at least 60 seconds before 

switching on the player.

TROUBLE:

 The player turns on, but there is no picture.

SOLUTION: 

If during 60 sec after switching on there is still no picture on the screen, and the 

player power indicator is lighted, most probably the video output parameters of your player 
or video input of your TV/monitor/projector are incorrect. If you are sure that the equipment is 
properly connected (using appropriate cable connected to appropriate sockets), try to adjust 
video output settings using the MODE button of your RC. Refer to  the Quick Setting of Video 
Output Mode.

TROUBLE: 

The remote control does not work or works improperly.

SOLUTION: 

Please refer to the "Remote Control" section for proper operation of the remote 

control.

TROUBLE:

 HDMI connection does not function or function improperly (picture disappears/

jumps, etc).

●

 This kind of troubles results from bad compatibility of the player with some models of HDMI 

equipment. Symptoms may be the following:

●

 HDMI connection is not available at all, although everything is properly connected and con-

figured.

●

 Periodical disappearing or jumping of picture during video playback or operation of the file 

browser.

●

  Periodic  warning  on  the  TV/monitor/projector  screen  about  video  mode  change  during 

video playback or operation of the file browser.

●

 Problems with sound on a TV set (during sound transmission through HDMI).

●

 Color bars or other strange effects on screen.

Note: Reinitializing of HDMI video output of the player, which is performed when switching 
between the file browser and video playback (in the form of several second delay before play-
back start and return to the file browser) is an expected and normal player behavior with cur-
rent firmware versions installed, it takes place with any HDMI equipment. This feature is not 
related to the above problems.

SOLUTION:

●

  First  of  all,  make  sure  that  the  problem  is  related  to  the  HDMI  connection:  try  to  use  an 

analog connection to a TV/monitor/projector (e.g., component). If the problem persists after 
switching to an analog connection, it shall mean that it is not related to HDMI, but rather to 
your TV/monitor/projector.

●

 Try to switch on/off the sound transmission through HDMI (player Setup menu, Sound set-

ting section), sometimes it has a considerable effect on the situation. 

●

 Try different settings of video output: 480i/720p/1080i/1080p, 23.976/24/ 30/50/59.94/60 

Hz. Your TV set may not support some video modes, or does it improperly. Change of video 

Troubleshooting

Chapter

9