Owner’s Manual – Solar Water Heaters
30
H3165 029664 Rev. B
Consequential Losses:
Claims for damage to furniture, carpets,
walls, foundations or any other consequential
loss either directly or indirectly due to defects
of any kind in the water heater will only be
met by Dux where the damage could be
considered reasonably foreseeable and the
water heater was installed in accordance
with the installation instructions and all
relevant statutory requirements.
The Australian Consumer Law
(“ACL”):
Our goods come with guarantees that
cannot be excluded under the Australian
Consumer Law. You are entitled to a
replacement or refund for a major failure
and compensation for any other reasonably
foreseeable loss or damage. You are also
entitled to have the goods repaired or
replaced if the goods fail to be of acceptable
quality and the failure does not amount to a
major failure.
If Dux fails to meet a guarantee under the
ACL, your remedy for such failure may be
limited to any one or more of the following:
• replacement of the water heater;
• repair of the water heater;
• refunding the cost of the water heater;
• payment of the reasonable costs of having
the water heater repaired;
• payment in respect of the reduced value
of the water heater.
How to Make a Warranty Claim:
Warranty claims can be placed by
completing the following steps:
• Contact Dux on one of the numbers listed
below.
• Select the “Service” option followed by the
“Hot Water” option.
• Provide the serial number and model
number of the water heater. This can be
found on the compliance plate on the
outside of the water heater.
• Provide your full name, address and
contact number.
• Provide proof of date of installation for
warranty to commence from that date,
rather than from the date of manufacture.
See Commencement of Warranty on
page 29.
Please note, if the defect or fault is not
covered by the warranty or guarantee, you
will be responsible for the costs incurred by
the service agent or technician.
Contact Details:
Dux Manufacturing Limited
Lackey Road
Moss Vale, NSW, 2577
Australia
1300 365 115 (Australia)
0800 729 389 (New Zealand)
Email: duxaftersales@dux.com.au
Warranty
