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6
Troubleshooting
Problem:
Check &
Correction:
Nothing is displayed on the screen:
First check that all parts of the system are connected and powered on.
Check that the display is getting a signal from the ViewStream 500.
Ensure that all media content are placed inside a “MEDIA” folder on the CF
card.
Ensure the media is compatible, see specifications.
Ensure that files are in a compatible format.
Problem:
Check &
Correction:
The display cannot fit the whole screen:
The output resolution currently set on ViewStream 500 may not be
supported by the monitor being used. (For example, display a 4:3 content
on a wide screen.) This may be compensated for using monitor settings to
scale the image or by reworking the media.
Problem:
Check &
Correction:
Video is jerky:
It is likely that the video is encoded at a data rate too high for the player or
the CF card. It is to recommend not using greater than 40Mb/s bit rate
(CBR – Constant Bit Rate) on the ViewStream 500. A high speed CF card
(100x or above) is recommend if playback HD video
If the video was encoded with VBR (Variable Bit Rate), make sure the peak
of bit rate should not exceed 40Mb/s.
Problem:
Check &
Correction:
Video is very blocky:
The SD video encoding settings are for a lower resolution. DVD settings
are recommended.
Original content source was low resolution
Problem:
Check &
Correction:
Audio playback is intermittent:
It is likely that the video is encoded at a data rate too high for the player. It
is to recommend not using greater than 40Mb/s CBR (Constant Bit rate) on
ViewStream 500. If the video was encoded with VBR (Variable Bit Rate),
make sure the peak of bit rate should not exceed 40Mb/s.
Problem:
Check &
Correction:
Video in the playlist does not play in accordance with the play sequence.
Make sure both the project (.prj) and playlist (.pll) files have been uploaded
on the player. Check if these two files were present in the USB memory
stick before activating a content update procedure.
