1.
What should
I
do if
the
front
panel
display
(FPD)
of
my
iScan VP50
is
showing
an
error
message?
If the iScan VP50 does not boot correctly, y
ou may get an error message.
Performing a factory default hard reset of the iScan should reboot the unit
to its factory default (480p digital RGB 4:4:4 out). If a Factory Default does
not correct the issue, a Hard Reset of the iScan should clear an
y memory
errors and reboot the unit to its factory default (480p digital RGB 4:4:4 out).
If you still get an error message after performing a hard reset, contact our
Technical Support department for assistance.
a.
P
erforming a factory default of the iScan using the remote control:
•
Press the
Configuration
button on the remote control until the FPD
reads ‘Configur
ation /
Factory
Default
’
•
Press the
Enter button.
The
FPD
will
read
‘No’
•
Press the
p
button.
The
FPD
will
read
‘Y
es’
•
Press the
Enter
button. The iScan will reboot to its factory default.
b.
P
erforming a hard reset of the iScan using the buttons on the front panel:
•
Unplug the power from the back of the iScan
•
Press the
Menu
and
Exit
buttons simultaneously while plugging the
power back into the iScan.
2.
What should
I
do if
the
picture
is
green
when
I
use the
analog
output of
my
iScan
VP50?
A green picture usually means that a component video signal is being sent
to the RGBHV input of a display. F
ollow the instructions to set up your iScan
to work with a display with an RGBHV input.
3.
Why is
the
blue
Status
LED
blinking
on
the
front
panel
of my
iScan
VP50?
The Status LED on the iScan VP50 will blink blue if the iScan is processing an
HDCP protected signal on its HDMI inputs and it is unable to authenticate with
the display. V
erify that y
our display is HDCP-compliant. If y
our display is not
HDCP-compliant then you will need to use the component connections from
your source and from y
our iScan to your displa
y. If y
our display is HDCP-
compliant, then
verif
y that
the
‘HDCP
Mode’
is
set
to
‘On’
in
the
‘Input
Adjust’
and ‘Output
Setup’
menus.
If
the
problem
persists,
check
your
cabling
and
try new cables, if possible, or try cycling the power on y
our display or HDCP
source to force reauthentication between your displa
y and source.
4.
Will I
lose
the
settings
on
my
iScan
VP50
if
I
update the
software
version?
Currently, the
iScan
VP50
ma
y lose
its
settings
when
a
major softw
are
update is performed. Please take note of y
our output settings before updating
your softw
are.
Setup Questions?
Check our website at
www.dvdo.com/setup
or contact
us directly at
help
@
dvdo.com
or by phone at:
866.423.3836, extension
333
(Monday - Friday, 9 am to 5 pm PST)
DVDO Home
Theater
Products
by Anchor
Bay
Technologies,
Inc.
300 Orchard
Cit
y Driv
e, MS
131
Campbell, California 95008
Troubleshooting
Q U I C K S T A R T G U I D E
HIGH-DEFINITION VIDEO PROCESSOR & HUB
Unpack the box
å
Remove the components and iScan VP50 from the box.
Save the packing materials in case you need them later.
ç
Review the documentation for important information.
w
Register online at www.dvdo.com/register
Notice: The information contained on this Quick Start card, including but not limited to any product specifications, is subject to change without notice.
Check the components
• iScan VP50 Video Processor
• Universal 6V@7A AC-to-DC Power Converter
• US IEC Power Cord (International Customers, consult your local authorized DVDO reseller)
• Remote Control
• iScan VP50 Owner’s Manual
• Serial Cable for Software Updates and Automation (1:1)
• VRS Optimization & Evaluation DVD
• DVDO Software CD
If any items are missing or damaged, please notify your dealer immediately.
