Trouble
shooting
Having trouble completing setup? Don’t worry: it’s usually an easy fix.
If you cannot see a picture on your TV:
•
Make sure your TV is turned on. (This tip could save you some embarrassment.)
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Make sure the video input on your TV or home theater receiver is set to match the output (usually HDMI or MHL) used with the Roku Streaming Stick. Most
TVs have an Input button on the remote control to change video inputs.
If you cannot connect to your wireless home network during guided setup:
•
If you are not getting 3 or more signal-strength bars above your wireless network, adjust the location of your Roku Streaming Stick and/or wireless router.
Make sure there are no obstructions, like cement walls, between your Roku Streaming Stick and your wireless router.
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Make sure you select the correct wireless router name on the “Wireless” screen.
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Make sure you enter the correct password, if your network is security-enabled (password is case sensitive).
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If you have turned off SSID broadcasting on your wireless router, you can add your network by selecting “My network is not shown” from the “Wireless” screen.
If you cannot hear sound:
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Make sure the connectors on the cables between your TV and home theater receiver are pushed in all the way.
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Make sure the volume on your TV or home theater receiver is turned up and isn’t on mute.
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Make sure the input on your TV or home theater receiver matches the output (HDMI or MHL) used with your Roku Streaming Stick.
