16
TROUBLESHOOTING
If you have any questions regarding the product, please call customer service at 1-877-447-4768,
8:00 a.m. – 4:30 p.m., CST, Monday – Friday.
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
The burner will not
light using the
igniter procedure
(weak or no spark
being generated).
Low Heat.
Excessive
Flare Ups.
1. The igniter electrode may be
covered with grease or residue.
2. The igniter electrode may
have a loose or disconnected
wire.
3. Cracked or broken ignition
electrode.
1. Insufficient gas pressure to
the unit.
1. Grease and/or residue
build-up on griddle surface.
.
2. Cooking temperature too high.
1. Clean the igniter electrode.
2. Check the connection and reconnect any
loose or disconnected wires.
3. Replace ignition electrode (see Replace-
ment Parts List).
1. Call a qualified service agency to check
the gas supply pressure and correct the
pressure.
1. Clean the griddle surface.
2. Lower temperature accordingly.
