18
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Pilot won’t light
Pilot won’t stay lit
Burner won’t light
Burner flame is low
Carbon build-up
Thick black smoke
Cylinder valve is closed
Open valve
Blockage in orifice or pilot tube
Air in gas line
Low gas pressure with cylinder
valve
fully open
Igniter fails
Dead battery or faulty
battery connection
Propane cylinder is frosted over
Blockage in orifice
Control knob is not in ON position
Gas pressure is low
Control knob fully ON
Dirt or film on reflector and flame screen
and glass tube
Blockage in burner
Remove blockage and clean burner
inside and outside
Check burner and orifices for
blockage
Clean reflector and flame screen
and glass tube
Outdoor temperature is less than 40ºF (4ºC)
and tank is less than 1/4 full
Turn cylinder valve OFF and replace
cylinder
Use a full cylinder
Turn control knob to ON
Dirt built up around pilot
Connection between gas valve
and pilot
assembly is loose
Thermocouple is not operating correctly
Clean or replace orifice or
pilot tube
Open gas line and bleed it
(pressing control knob in) for not
more than 1 - 2 minutes or until
you smell gas
Turn cylinder valve OFF and replace
cylinder
Use match to light pilot; obtain new
igniter and replace
Replace battery
Check to see if battery is inserted
correctly
Check for any corrosion around
battery terminals.
Clean dirt from around pilot
Tighten connection and perform
leak check
Replace thermocouple
Wait until the propane cylinder
warms up and becomes unfrosted
Clear blockage
Note: Heater operates
at reduced efficiency
below 40ºF/ 4ºC
ONE-YEAR LIMITED WARRANTY
If within one year from the date of original purchase, this item fails due to a defect in material or
workmanship, we will replace or repair at our option, free of charge. To order parts or to obtain
warranty service, call 1-877-447-4768, 8:30AM –4:30PM, CST, Monday – Friday. This warranty
does not cover defects resulting from improper or abnormal use, misuse, accident, or alteration.
Failure to follow all instructions in the owner’s manual will also void this warranty. The manufacturer
will not be liable for incidental or consequential damages, or common erosion of outdoor products.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation may not apply to you. This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state.
