dynabook PORTEGE X40-K, User Manual

Page 1: ...User s Manual TECRA A40 K TECRA A50 K PORTEGE X40 K ...

Page 2: ...ort model name 2 2 Using your computer for the first time 2 2 Getting to know Windows 2 8 Turning off the power 2 10 System Recovery 2 14 Chapter 3 The Grand Tour The Grand Tour for PORTEGE Series 3 1 The Grand Tour for TECRA SATELLITE PRO dynabook Series 3 8 Internal Hardware Components 3 18 Power Condition Descriptions 3 18 Chapter 4 Operating Basics Using the Touch Screen 4 1 Using the Touch Pa...

Page 3: ...ications 5 1 Special features 5 10 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 Technical support 6 16 Chapter 7 Appendix Specifications 7 1 AC Power Cord and Connectors 7 2 Information for Wireless Devices 7 4 Information about Intel AMT 7 15 Accessibility 7 18 Ease of Access for Dynabook notebook 7 18 Legal Footnotes 7 21 Index User s Manual iii ...

Page 4: ...tion on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Comply with copyright laws in making any reproduction from this manual Disclaimer This manual has been validated and reviewed for accuracy The instructions and descriptions it contains are accurate for your computer at the time of this ma...

Page 5: ...rovide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause h...

Page 6: ... California Avenue Suite 100 Irvine California USA 92617 Telephone 949 583 3000 This information is only applicable for the countries regions where it is required California Prop 65 Warning This product contains chemicals including lead known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling For the state of California only Export Adm...

Page 7: ...ve the applicable EMC Electromagnetic Compatibility standards However Dynabook cannot guarantee that this product still observes these EMC standards if accessories or cables not produced by Dynabook are connected or implemented In this case the persons who have connected implemented those accessories cables have to provide assurance that the system PC plus accessories cables still fulfils the requ...

Page 8: ...y この装置は クラスＢ情報技術装置です この装置は 家庭環境で使 用することを目的としていますが この装置がラジオやテレビジョン 受信機に近接して使用されると 受信障害を引き起こすことがあります 取扱説明書に従って正しい取り扱いをしてください ＶＣＣＩ Ｂ Canadian regulatory information Canada only This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the Radio Interference Regulation of the Canadian Department of Communications Note that Canadian Departm...

Page 9: ...C requires this product to be used indoors for frequency range 5 15 GHz to 5 25 GHz to reduce the potential for harmful interference to co channel Mobile Satellite systems High power radars are allocated as primary users of the 5 25 GHz to 5 35 GHz and 5 65 GHz to 5 85 GHz bands These radar stations can cause interference with and or damage this device Les dispositifs fonctionnant dans la bande 51...

Page 10: ... disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The black bar indicates that the product was placed on the market after August 13 2005 By participating in the separate collection of products and batteries you will help to assure the proper disposal of products and batteries and th...

Page 11: ...disposal ensuring that the terminal contacts are covered by non conductive tape For more detailed information about the collection and recycling programmes available in your country please visit our website http emea dynabook com environment or contact your local council office or the retail outlet where you purchased the product These symbols might not stick depending on the country and region wh...

Page 12: ...mamen yerine getirmektedir The number of possible pixel failures of your display is defined according to ISO 9241 307 standards If the number of pixel failures is less than this standard they will not be counted as defect or failure Battery is a consumption product since the battery time depends on the usage of your computer If the battery can not be charged at all then it is a defect or failure T...

Page 13: ... style Open Source licenses In case of any license issues related to OpenSSL please contact openssl core openssl org OpenSSL License Copyright c 1998 2019 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright ...

Page 14: ...NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Original SSLeay License Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL i...

Page 15: ... thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONT...

Page 16: ... You can use this software for whatever you want in parts or full form without having to pay us royalty free usage You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modific...

Page 17: ...HT HOLDERS BE LIABLE FOR ANY DAMAGES CAUSED BY THE USE OR THE INABILITY TO USE OF THE FREETYPE PROJECT 2 Redistribution This license grants a worldwide royalty free perpetual and irrevocable right and license to use execute perform compile display copy create derivative works of distribute and sublicense the FreeType Project in both source and object code forms and derivative works thereof for any...

Page 18: ...s license or another one contracted with the authors grants you the right to use distribute and modify it Therefore by using distributing or modifying the FreeType Project you indicate that you understand and accept all the terms of this license 4 Contacts There are two mailing lists related to FreeType freetype nongnu org Discusses general use and applications of FreeType as well as future and wa...

Page 19: ...ERGY STAR certified computer should be set by default to enter a low power sleep mode after a period of inactivity Simply touching the mouse or keyboard wakes the computer in seconds These sleep features can save you up to 23 per year 200 kWh per year in electricity and prevent up to 300 pounds of greenhouse gas emissions annually To learn how to adjust or activate these sleep settings on your com...

Page 20: ...mputer Always operate your computer on a hard flat surface Using your computer on a carpet or other soft material can block the vents Always provide sufficient space around the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury Creating a computer friendly environment Place the computer on a flat ...

Page 21: ... the AC adaptor disconnect it and let it cool before moving it Do not lay the AC adaptor on a material that is sensitive to heat as the material could become damaged Pressure or impact damage Do not apply heavy pressure to the computer or subject it to any form of strong impact as this can damage the computer s components or otherwise cause it to malfunction Cleaning the computer To help ensure lo...

Page 22: ... could result in damage to computer computer failure or loss of data Never transport your computer with any cards inserted This might damage either the computer and or the card resulting in computer failure Always use a suitable carry case when transporting the computer When carrying your computer be sure to hold it securely so that it does not fall or hit anything Do not carry your computer by ho...

Page 23: ...o not follow instructions A caution informs you that improper use of equipment or failure to follow instructions might cause data loss equipment damage or might result in minor or moderate injury Please read A note is a hint or advice that helps you make best use of your equipment User s Manual 1 20 ...

Page 24: ...e to save the box and packaging materials for future use Hardware Check to make sure that you have all the following items Portable personal computer USB C to HDMI VGA Travel Adapter Type C to RGB Adapter provided with some models and varies depending on the model you purchased AC adaptor and power cord 2 pin plug or 3 pin plug Documentation Quickstart Instruction Manual for Safety and Comfort War...

Page 25: ...ng in this manual LCD Full Model Name Short Model Name 35 6 cm 14 0 PORTEGE X40 K PORTEGE Series 35 6 cm 14 0 TECRA A40 K SATELLITE PRO A40 K R40 K dynabook EX40L K GX40L K TECRA A45 KW TECRA A4 K TECRA SATELLITE PRO dynabook Series 39 6 cm 15 6 TECRA A50 K SATELLITE PRO A50 K R50 K TECRA A55 KW TECRA A5 K Using your computer for the first time Be sure to read the enclosed Instruction Manual for S...

Page 26: ...tage ranging from 100 volts to 240 volts and to a frequency of either 50 hertz or 60 hertz enabling you to use this computer in almost any country region The adaptor converts AC power to DC power and reduces the voltage supplied to this computer Always use the AC adaptor that was included with your computer or use AC adaptors specified by Dynabook to avoid any risk of fire or other damage to the c...

Page 27: ...rred by exposure to heat since the computer base and the surface of the AC adaptor increase in temperature during normal use Always place your computer or AC adaptor on a flat and hard surface that is resistant to heat damage Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions Depending on the model you purchased the following AC adapt...

Page 28: ...live wall outlet The DC IN Battery indicator glows USB Type C port connection type 1 Connect the power cord to the AC adaptor Figure 2 4 Connecting the power cord to the AC adaptor 2 pin plug Figure 2 5 Connecting the power cord to the AC adaptor 3 pin plug Product appearance depends on the model you purchased Either a 2 pin or 3 pin adaptor cord is included with the computer depending on the mode...

Page 29: ... display panel as shown in the following figure and the other hand holding the palm rest down so that the main body of the computer is not raised This will allow the angle of the display panel to be adjusted to provide optimum clarity Figure 2 7 Opening the display panel 1 1 Display panel Product appearance depends on the model you purchased Open and close the display panel with reasonable care Op...

Page 30: ... computer might become unsteady and possibly fall over Turning on the power This section describes how to turn on the power The power indicator indicates the status Refer to the Power Condition Descriptions section for more information After you turn on the power for the first time do not turn it off until you have set up the operating system Volume cannot be adjusted during Windows Setup Do not t...

Page 31: ...keyboard You can pin your favorite apps to the Start menu as tiles in grid like pattern and also group them Tiles show you dynamic information from apps without having to open them Windows taskbar By default the bottom of the desktop is Windows taskbar You can see all of your currently running apps on the Windows taskbar Task view Task view is launched from the Windows taskbar at the bottom of the...

Page 32: ...se Search to find any setting To open Settings click Start Settings You can pin it to the Start menu as a tile by right clicking on Settings and selecting Pin to Start Microsoft Store Although many apps are pre installed in your computer you can also download many others from the Microsoft Store You can search for and browse thousands of apps all grouped into easy to find categories there Windows ...

Page 33: ... have entered data either save it to the internal storage drive or to other storage media 2 Make sure all disk disc activity has stopped before removing the disk disc If you turn off the power while a disk disc is being accessed you might lose data or damage the disk Never turn off the power while an application is running Failure to do so can cause data loss Never turn off the power disconnect an...

Page 34: ... system to reactivate and run pre programmed tasks or preserve unsaved data which might interfere with aviation or other systems possibly causing serious injury Before entering Sleep Mode be sure to save your data To avoid possible battery life decrease it is recommended to remove any peripheral device connected to the computer before entering Sleep Mode To prevent data loss do not switch to Sleep...

Page 35: ...ower while the computer is off Sleep Mode limitations Sleep Mode will not function under the following condition Memory circuits are exposed to static electricity or electrical noise Hibernation Mode The Hibernation Mode feature saves the contents of memory to the internal storage drive when the computer is turned off so that the next time it is turned on the previous state is restored Note that t...

Page 36: ...able 4 Select the Hibernate check box from Shutdown settings 5 Click the Save changes button Automatic Hibernation Mode The computer can be configured to enter Hibernation Mode automatically when you press the power button or close the display panel To define these settings do the following 1 Click Power Options and then click Choose what the power button does or Choose what closing the lid does 2...

Page 37: ...ry Media This section describes how to create Recovery Media Be sure to connect the AC adaptor when you create Recovery Media Be sure to close all other software programs Do not run software such as screen savers which can put a heavy load on the CPU Operate the computer at full power Do not use power saving features Do not write to the media when the virus check software is running Wait for it to...

Page 38: ...the Recovery Media dynabook Recovery Wizard option in dynabook Maintenance Utility will not exist if you restore the computer from the recovery media you created by recovery drive creating option in Windows system Restoring the pre installed software from your created Recovery Media If the pre installed files are damaged you are able to use the Recovery Media you have created to restore the comput...

Page 39: ...rive again later do not change delete or add partitions in a manner other than specified in the manual otherwise you might find that space for the required software is not available In addition if you use a third party partitioning program to reconfigure the partitions on your internal storage drive you might find that it becomes impossible to set up your computer Make sure that the AC adaptor is ...

Page 40: ...ing or damaging the surface The Grand Tour for PORTEGE Series Front with the display closed PORTEGE Series The following figure shows the front of the computer with the display panel in the closed position Figure 3 1 Front of the computer with display panel closed PORTEGE Series 1 1 1 Stereo speakers Stereo speakers The speakers emit sound generated by your software as well as audio alarms such as...

Page 41: ... support Thunderbolt 4 and USB4 are provided on the left side of the computer This port supports USB data transmission video output audio stream can be included and USB Power Delivery Note that it is not possible to confirm the operation of all functions of all Thunderbolt devices USB devices that are available Some functions associated with a specific device might not operate properly Before remo...

Page 42: ...hat you want to remove Keep foreign metal objects such as screws staples and paper clips out of the USB port Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Headphone Microphone jack A 3 5 mm mini headphone microphone jack enables connection of a monaural microphone stereo headphones or a headset DC IN Battery indicator The DC I...

Page 43: ...y media slot Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Universal Serial Bus USB 3 2 Gen1 port One Type A Universal Serial Bus port which complies to the USB 3 2 standard is provided on the right side of the computer The USB 3 2 port is compliant with USB 3 2 Gen1 standard and backward compatible with USB 2 0 devices LAN ja...

Page 44: ...GE Series 1 1 1 Cooling vents Product appearance depends on the model you purchased Cooling vents The cooling vents help the processor to avoid overheating Do not block the cooling vents Keep foreign metal objects such as screws staples and paper clips out of the cooling vents Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Care...

Page 45: ...ognition feature are equipped with the infrared LED Web Camera Web Camera is a device that allows you to record video or take photographs with your computer You can use it for video chatting or video conferences using a communication tool The Web Camera available on some models can support face recognition feature for Windows Hello For more information refer to the onscreen instructions in Windows...

Page 46: ...information Wireless communication antennas Depending on the configuration of your computer the following antennas are built in Wireless LAN Bluetooth Do not cover the wireless communication antennas area with any metal objects otherwise the wireless function might not work Legal Footnote Wireless LAN For more information regarding Wireless LAN refer to the Legal Footnotes section Display screen 3...

Page 47: ...ttom of the Touch Pad are used like the buttons on a standard mouse Press the left button to select a menu item or to manipulate text or graphics designated by the mouse pointer and press the right button to display a menu or other function depending on the software you are using Fingerprint sensor This sensor enables you to enroll and sign in with a fingerprint in Windows Hello For more informati...

Page 48: ...t use the AC adaptor that was included with your computer or use AC adaptors specified by Dynabook Use of an incompatible AC adaptor might cause fire or damage to the computer possibly resulting in serious injury Thunderbolt 4 USB Type C port Two Thunderbolt 4 USB Type C ports which support Thunderbolt 4 and USB4 are provided on the left side of the computer This port supports USB data transmissio...

Page 49: ...operate properly Before removing a USB device from the USB port of your computer click the Safely Remove Hardware and Eject Media icon on the Windows taskbar and then select the USB device that you want to remove Keep foreign metal objects such as screws staples and paper clips out of the USB port Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting i...

Page 50: ...he internet corporate intranet and your email while you are away from office Refer to the Wireless WAN device section for more information Some models are equipped with the SIM card slot Memory media slot This slot lets you insert a micro SD SDHC SDXC memory card Refer to the Memory media section for more information Keep foreign metal objects such as screws staples and paper clips out of the memo...

Page 51: ...mage or malfunction Security lock slot A security cable can be attached to this slot and then connected to a desk or other large object in order to deter theft of the computer Back TECRA SATELLITE PRO dynabook Series The following figure shows the back of the computer Figure 3 10 The back of the computer TECRA SATELLITE PRO dynabook Series Underside TECRA SATELLITE PRO dynabook Series The followin...

Page 52: ...e a short circuit which can cause damage and fire possibly resulting in serious injury Carefully clean the dust on the surface of the cooling vents using a soft cloth Memory module cover Some models are equipped with the memory module cover The memory module slot under this cover allows for the installation replacement and removal of additional memory module 4 GB 8 GB or 16 GB memory modules can b...

Page 53: ...en TECRA SATELLITE PRO dynabook Series This section shows the computer with the display panel open In order to open the display lift up the display panel and position it at a comfortable viewing angle for you User s Manual 3 14 ...

Page 54: ...lay hinge 2 Web Camera 9 Power button 3 Web Camera Shutter 10 Keyboard 4 Web Camera LED 11 Touch Pad 5 Microphones 12 Touch Pad control buttons 6 Wireless communication antennas Wireless LAN not shown 13 Fingerprint sensor 7 Display screen 14 Wireless communication antennas Wireless WAN not shown Provided with some models Product appearance depends on the model you purchased User s Manual 3 15 ...

Page 55: ... use Windows Hello Face indoors Operating outdoors might cause enrollment sign in failure due to the possible sunlight affection When enrolling your face to Windows Hello please make sure that there is no other face in preview of Windows Hello setup dialog While the web camera is capturing your face make sure that your face is in front of the web camera and you look directly at it Web Camera Shutt...

Page 56: ...s the display panel to be positioned at a variety of easy to view angles Power button Press this button to turn the computer s power on or off Keyboard The keyboard contains character keys control keys function keys and special Windows keys providing all the functionality of a full size keyboard Refer to the The Keyboard section for details Touch Pad The Touch Pad located in the palm rest is used ...

Page 57: ...varies depending on the model Note that part of the internal storage drive overall capacity is reserved as administration space Your computer is equipped with a Solid State Drive SSD In this manual the word internal storage drive refers to SSD unless otherwise stated SSD is a large capacity storage device which uses Solid State Memory in place of a magnetic disk of the hard disk Under certain unus...

Page 58: ...C adaptor After that press the power button If it still does not operate properly you should contact your reseller or dealer No light Under any other conditions the indicator does not light If the battery pack becomes too hot while it is being charged the charge stops and the DC IN Battery indicator goes out When the temperature of the battery pack falls to a normal range charging will resume This...

Page 59: ...ss and hold Press your finger down and leave it there for a few seconds This shows information to help you learn more about an item or opens a menu specific to what you are doing Pinch or stretch Touch the screen or an item with two fingers and then move the fingers toward each other pinch or away from each other stretch This shows different levels of information or visually zooms in or out Rotate...

Page 60: ...ch or damage the surface Do not use a protecting sheet for the touch screen as it might decrease its sensitivity to gestures Do not touch the screen with gloves wet hands or the tip of your fingernails as it might decrease the sensitivity The touch screen might not work correctly if part of the surface is slightly wet or covered with an object Using the Touch Pad The Touch Pad on the palm rest mig...

Page 61: ...ce on the Touch Pad with four fingers together to open the Action Center Four Finger Scroll Place four fingers down and slide them vertically or horizontally from anywhere on the Touch Pad Slide towards left right switches between virtual desktops Slide up views all your open apps in task view Slide down shows the desktop Do not put items on the Touch Pad surface to prevent abnormal action Some of...

Page 62: ...d When the NUM LOCK indicator glows the ten key allows you to enter numbers Figure 4 1 Keyboard indicators 1 1 2 1 CAPS LOCK indicator 2 NUM LOCK indicator Product appearance depends on the model you purchased CAPS LOCK This indicator glows green when letter keys are locked into their uppercase format NUM LOCK When the NUM LOCK indicator glows you can use the number keys on the keyboard for number...

Page 63: ...idual steps FN F7 Increases the brightness of the display panel in individual steps FN F8 Turns the Airplane Mode on or off FN F9 Enables or disables the Touch Pad FN F10 Turns on Arrow Mode FN F11 Turns on Numeric Mode FN F12 Locks the cursor on a specific line FN ESC Turns the playback sound on or off FN 1 Reduces the icon size on the desktop or the font sizes within one of the supported applica...

Page 64: ...le the application key has the same function as the secondary right mouse button This key activates the Windows Start menu This key has the same function as the secondary right mouse button Please note that this key is only provided with some models Using the Fingerprint Sensor Some models are equipped with the fingerprint sensor for the purpose of enrolling and recognizing fingerprints Lightly to...

Page 65: ...sor strongly Do not touch the sensor with a wet finger or any wet objects Keep the sensor surface dry and free from water vapor Do not touch the sensor with a soiled or dirty finger as minute foreign particles of dust and dirt might scratch it Do not paste stickers or write on the sensor Do not touch the sensor with a finger or any other object which might have a build up of static electricity on ...

Page 66: ...nly the registered or enrolled fingerprint or fingerprints are used for identification The fingerprint sensor compares and analyzes the unique characteristics in a fingerprint However there might be instances where certain users are unable to register their fingerprints due to insufficient unique characteristics in their fingerprints The recognition success rate might differ from user to user Batt...

Page 67: ...icator flashes the computer enters Hibernation Mode so that you do not lose any data and automatically turns itself off You must recharge the battery pack when it becomes discharged Procedures To recharge a battery pack connect the AC adaptor to the DC IN 19V jack or Thunderbolt 4 USB Type C port and plug the other end into a working outlet The DC IN Battery indicator glows amber while the battery...

Page 68: ...completely discharged In this instance leave the AC adaptor connected for a few minutes and the battery should begin charging The DC IN Battery indicator might show a rapid decrease in battery operating time when you try to charge a battery under the following conditions The battery has not been used for a long time The battery has completely discharged and been left in the computer for a long tim...

Page 69: ...s Internal storage drive power off period How often and for how long you use the internal storage drive and external disk drives for example optical disc How much charge the battery contained to begin with How you use optional devices such as a USB device to which the battery supplies power Where you store your programs and data Whether you close the display panel when you are not using the keyboa...

Page 70: ...ack is being charged However if DC IN Battery indicator does not glow this indicates that power is not being supplied Check the connections for the AC adaptor and the power cord 5 Charge the battery pack until the DC IN Battery indicator glows white Memory media The computer is equipped with a memory media slot that can accommodate some kinds of memory media with various memory capacities so that ...

Page 71: ...digital camera or digital audio player that uses the memory cards not with the format command provided within Windows To format all areas of the memory card including the protected area you must obtain an appropriate application that applies the copy protection system Media care Observe the following precautions when handling the card Do not twist or bend cards Do not expose cards to liquids or st...

Page 72: ... insert the media in wrong direction you might not be able to remove it When inserting the memory media do not touch the metal contacts You might expose the storage area to static electricity which can destroy data Do not turn off the computer or switch to Sleep Mode or Hibernation Mode while files are being copied Failure to do so might cause data loss Removing memory media The following instruct...

Page 73: ...ls are equipped with a Smart Card slot on the right side of the computer The Windows hot install feature allows you to insert a Smart Card while the computer is turned on To insert a Smart Card do the following 1 Insert the Smart Card into the Smart Card slot with the metal connectors facing up 2 Press the Smart Card gently to ensure a firm connection is made When inserting a Smart Card into the S...

Page 74: ...t try to install or remove a memory module under the following conditions a The computer is turned on b The computer was shut down in either Sleep or Hibernation Mode c The wireless communication function is on d Power Off and Charge function is enabled Be careful not to let screws or other foreign matter fall into the computer It might cause malfunction or electric shock Additional memory module ...

Page 75: ...e snap into place Figure 4 6 Seating the memory module 1 1 Notch Never allow metal objects such as screws staples and paper clips to enter the computer Foreign metal objects can create a short circuit which can cause computer damage and fire possibly resulting in serious injury Do not touch the connectors on the memory module or on the computer Debris on the connectors might cause memory access pr...

Page 76: ... that the Power indicator is off 2 Remove the AC adaptor and all cables and peripherals connected to the computer 3 Close the display panel and turn the computer upside down 4 Loosen the screw securing the memory module cover in place Note that the screw is attached to the cover in order to prevent it from being lost 5 Slide your fingernail or a thin object under the cover and lift it off 6 Push t...

Page 77: ...ce enables a high speed connection to the internet corporate intranet and your email while you are away from the office Installing a SIM card To install a SIM card do the following 1 Click Start Power and then select Shut down and ensure that the Power indicator is off 2 Remove the AC adaptor and all cables and peripherals connected to the computer 3 Locate the SIM card slot 4 To pop the SIM card ...

Page 78: ...ors might cause access problems If you can see Internet and attach at APN type when creating APN information please make sure to select Internet and attach as the APN type Removing a SIM card To remove the SIM card do the following 1 Shut down the computer Make sure the Power indicator is off 2 To pop the SIM card tray partially open insert a slender object about 10 mm diameter 0 8 mm such as a st...

Page 79: ...age cables Bad weather such as heavy rain or snow HDMI out port HDMI High Definition Multimedia Interface out port digitally transfers both video and audio data without reducing the quality HDMI compatible external display devices including televisions can be connected via the HDMI out port As the port operation of all external monitors have not been confirmed some display devices might not functi...

Page 80: ... displayed Be sure to select the display device or audio device before starting to play video Do not change the display device or audio device while playing video Do not change the display device under the following conditions While data is being read or written While communication is being carried out LAN The computer has built in support for Ethernet LAN 10 megabits per second 10BASE T Fast Ethe...

Page 81: ...cond 100BASE TX be sure to connect with a CAT5 cable or higher You cannot use a CAT3 cable If you are using Ethernet LAN 10 megabits per second 10BASE T you can connect with a CAT3 or higher cable Connecting the LAN cable To connect the LAN cable do the following Connect the AC adaptor before connecting the LAN cable The AC adaptor must remain connected during LAN use If you disconnect the AC adap...

Page 82: ...gently grasp the LAN cable while pressing the latch and then slowly lift it up to remove it USB Type C Adapters Your computer capabilities can be enhanced by connecting external devices such as RGB monitor to the Thunderbolt 4 USB Type C port via USB Type C adapters Depending on the model you purchased one of the following USB Type C adapters might be provided Always use the USB Type C adapter tha...

Page 83: ...harging 3 HDMI out port The output resolution of HDMI out port on this adapter is up to 3840 x 2160 30Hz and output resolution of RGB monitor port on this adapter is up to 1920 x 1200 60Hz Do not use the HDMI out port and RGB monitor port simultaneously The USB Type C port Power Delivery Charging on this adapter is used for connecting an AC adaptor only USB data transmission is not supported by th...

Page 84: ...e In this case read the manual of the monitor and set the suitable supporting display mode at the monitor Then it will be displayed in suitable size with correct aspect ratio Wireless display Your computer might support wireless display a wireless technology which utilizes Wi Fi to allow the computer to be wirelessly connected to external displays including TVs as extended screens With wireless di...

Page 85: ...sk or similar object The methods used for attaching security cables differ from product to product Refer to the instructions for the product you are using for more information Connecting the security lock To connect a security cable to the computer do the following 1 Turn the computer so the security lock slot faces you 2 Align the security cable with the lock slot and secure it in place Figure 4 ...

Page 86: ...etails Not all the accessories are available in your region Contact your reseller or Dynabook dealer for more information Sound System and Video mode This section describes some of the audio control functions Volume Mixer The Volume Mixer lets you control the audio volume for playback of devices and applications under Windows To launch the Volume Mixer utility right click on the speaker icon on th...

Page 87: ...sage noise may occur during video or music playback If noise occurs we recommend that you disable the eco Mode or exit applications that affect computer operation Realtek Audio Console You can confirm and change the audio configuration using the Realtek Audio Console To launch the Realtek Audio Console Click Start Realtek Audio Console Main When you launch the Realtek Audio Console the Main tab sh...

Page 88: ... this tab To use multi stream function do the following 1 Select Make internal and external output devices playback two different audio streams simultaneously 2 Click Start Settings System Sound 3 Click App volume and device preferences under Advanced sound options 4 Choose different devices from the drop down list Information This tab shows the driver version and UI version as well Video mode Vid...

Page 89: ...ng system To run dynabook Settings click Start dynabook Settings This utility allows you to configure your computer settings by the following tabs Home Allows you to view the current BIOS EC version or change certain settings back to their default values eco Utility Allows you to manage the power consumption of your computer USB Charge Allows you to manage USB Charge features Keyboard Allows you t...

Page 90: ...ity click Please click here for more information before you use eco Utility in this tab to see the help file USB Charging Your computer can supply USB bus power DC 5V to the USB port The port with the icon supports the following feature Power Off and Charge System ON CDP Charge Power Off and Charge You can use the Power Off and Charge function to charge certain USB compatible external devices such...

Page 91: ...harge function is enabled the USB Wake up function might not work for compatible ports In that case if there is a USB port that does not have the Power Off and Charge function attach the mouse or keyboard to it If all USB ports have the Power Off and Charge function change to disable Power Off and Charge function The USB Wake up function now works but the Power Off and Charge function is disabled ...

Page 92: ...ystem ON CDP Charge Mode is enabled your computer can supply USB bus power DC 5V 1 5A to the compatible ports while the computer is turned on To set System ON CDP Charge Mode click Start dynabook Settings USB Charge Enabled Rapid USB battery charge at maximum 1 5A while PC is powered On Disabled Conventional USB battery charge while PC is powered On The System ON CDP Charge Mode might not work wit...

Page 93: ...puter After you set the password a dialog box appears asking whether you want to save it to other media If you forget the password you can open the password file on another computer Be sure to keep the media in a safe place When entering the character string to register the password enter from the keyboard character by character and do not enter as ASCII code or copy and paste the character string...

Page 94: ...Click Start dynabook Settings System Password Then click the down arrow next to Advanced options to show the Supervisor Password settings This function lets you do the following Register change or delete the Supervisor Password Specify restrictions for general users Starting the computer using a password If you have already registered a user password there is one way to start the computer Enter th...

Page 95: ...iagnostic or troubleshooting activity log is stored in your computer When Send diagnostic and troubleshooting data log is enabled the log will be sent to Dynabook periodically The transmission is completely anonymous since no personal identifiable information is collected To access this utility click Start dynabook Service Station The following tabs might be provided Home Allows you to view curren...

Page 96: ...eeting Audio Effect and Hotkey configuration Be aware of the following considerations when enabling the Meeting Camera Effect during video conferences Camera effects require the attendee s face to be in focus Camera effects may not work properly if the attendee is moving significantly the camera is in a dark environment or the attendee s face cannot be clearly detected e g wearing a face covering ...

Page 97: ...4 Follow the on screen instructions to proceed To save the changes and exit the utility press the F10 key and proceed by selecting Yes or select Exit Exit Saving Changes Yes The computer restarts immediately When you choose LCD External Display under Power On Display option in dynabook Setup Utility while two or more external display devices are connected to your computer the operating system will...

Page 98: ...sed for a specified time with power being restored when the internal storage drive is next accessed This can be specified in the Power Options System automatic Sleep Hibernation Mode 1 This feature automatically shuts down the system into either Sleep Mode or Hibernation Mode when there is no input or hardware access for a specified time This can be specified in the Power Options Power on password...

Page 99: ...ple if a mouse or USB keyboard is connected to a USB port clicking the mouse button or pressing the keyboard will wake up the computer Heat dispersal 1 To protect against overheating the processor is equipped with an internal temperature sensor which activates a cooling fan or lowers the processing speed if the computer s internal temperature rises to a certain level You are able to select whether...

Page 100: ...n this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few might require help from Technical Support If you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first The items detailed in this c...

Page 101: ...racters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down what you ...

Page 102: ...econds before turning on the power again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has stopped responding You can exit the failed program without shutting down the operating system or closing other programs To close a program that has stopped responding 1 Press CTRL ALT and DEL simultane...

Page 103: ...instead of desired advanced options do the following 1 Click Start Power and then select Restart 2 Hold down the corresponding key and then release this key just after the computer is powered on 3 Follow the on screen instructions to proceed Hardware and system checklist This section discusses problems caused by your computer s hardware or attached peripherals Basic problems might occur in the fol...

Page 104: ...e power cord adaptor is firmly connected to the computer and a working power outlet Check the condition of the cord and terminals If the cord is frayed or damaged it should be replaced while if the terminals are soiled they should be cleaned with a clean cotton cloth If the AC adaptor still does not power the computer you should contact Technical Support Battery If you suspect a problem with the b...

Page 105: ...he System Date field 3 Set the time in the System Time field 4 Follow the on screen instructions to proceed BIOS Problem Procedure Computer cannot be powered on Disconnect the AC adaptor for several seconds and then reconnect the AC adaptor After that press the power button If it does not work press the power button twice again If it still does not work press and hold the power button for 18 secon...

Page 106: ...ear on the computer s display panel These marks might have come from contact with the keyboard and Touch Pad while the display panel has been closed Try to remove the marks by gently wiping the display panel with a clean dry cloth or if this fails with a good quality LCD screen cleaner In this latter instance you should always follow the instructions with the screen cleaner and always ensure that ...

Page 107: ...nformation refer to Operating Basics Problem Procedure Memory media card error occurs Remove the memory media card from the computer and then reinsert it to ensure that it is firmly connected If the problem persists then you should refer to the documentation supplied with your memory media card for further information You cannot read a file Check to ensure that the required file is actually on the...

Page 108: ... OK Mouse pointer moves too fast or too slow In this instance you should initially try changing the cursor speed within the Touch Pad settings To access it click Start Settings Devices Touchpad Reaction of Touch Pad is either too sensitive or not sensitive enough Adjust the touch sensitivity To access it click Start Settings Devices Touchpad If you are still unable to resolve the problem contact T...

Page 109: ...low In this instance you should initially try changing the speed setting within the Mouse Control utility 1 To access this utility click Start Windows System Control Panel Hardware and Sound Mouse 2 Within the Mouse Properties window click the Pointer Options tab 3 Set the mouse pointer speed as required and click OK Mouse pointer moves erratically The elements of the mouse responsible for detecti...

Page 110: ...at 7 To save the changes and exit the utility press the F10 key and proceed by selecting Yes or select Exit Exit Saving Changes Yes The computer restarts immediately USB device In addition to the information in this section also refer to the documentation supplied with your USB device Problem Procedure USB device does not work Remove the USB device from the computer and then reconnect it to a free...

Page 111: ...ollowing methods Turn OFF the computer while external devices are connected Connect external devices after turning OFF of the computer If this function can still not be used change the setting to disable the function and stop using this function Battery depletes quickly even when power of the computer is turned off If Power Off and Charge function is enabled the computer s battery discharges durin...

Page 112: ...or decrease volume Check the software volume settings Check to see if Mute is turned to Off Check to make sure that the headphone connection is secure Check within the Windows Device Manager application to ensure that the sound device is enabled and that the device is properly working Annoying sound is heard In this instance you might be experiencing feedback from either the internal microphone or...

Page 113: ...not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external monitor are set to Clone Mode and they are turned off by the timer the display panel or the external monitor might not display when turned on again If this occurs press the function key to reset the...

Page 114: ...lems persist contact your LAN administrator Bluetooth Problem Procedure Cannot access Bluetooth device Check to ensure that the wireless communication function of the computer is on Check to ensure that power to the external Bluetooth device is turned on Check to ensure that no optional Bluetooth Adaptor is installed in the computer The built in Bluetooth hardware cannot operate simultaneously wit...

Page 115: ...ed with your software and or peripheral devices If a problem occurs when you are running software applications consult the software documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance Consult the reseller or dealer from where you purchased your computer and or software they are your best resource for current informat...

Page 116: ...roximately 323 6 w x 220 6 d x 19 9 h millimeters Approximately 358 2 w x 236 9 d x 19 9 h millimeters not including parts that extend beyond the main body Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet bulb temperature 29 C maximum Conditions Altitude...

Page 117: ... specifications Wire size Minimum 0 75 mm2 Current rating Minimum 2 5 amperes Certification agencies China CQC U S and Canada UL listed and CSA certified No 18 AWG Type SVT or SPT 2 Australia AS Japan DENANHO Europe Austria OVE Italy IMQ Belgium CEBEC The Netherlands KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdom BSI In Europe two ...

Page 118: ...shapes for the U S A and Canada the United Kingdom Australia Europe Middle East Africa South Africa Switzerland Italy and China USA UL approved United Kingdom South Africa Middle East BS approved Australia AS approved Europe Africa South Africa Middle East Approved by the appropriate agency Canada CSA approved China CCC approved State of Israel SII approved Africa Approved by the appropriate agenc...

Page 119: ...operation with all devices which are using the Wireless LAN or Bluetooth radio technology Bluetooth and Wireless LAN devices operate within the same radio frequency range and might interfere with one another If you use Bluetooth and Wireless LAN devices simultaneously you might occasionally experience a less than optimal network performance or even lose your network connection If you experience an...

Page 120: ...rn off all wireless functionalities when near a person who might have a cardiac pacemaker implant or other medical electric device Radio waves might affect pacemaker or medical device operation possibly resulting in serious injury Follow the instruction for your medical device when using any wireless functionality Always turn off wireless functionality if the computer is near automatic control equ...

Page 121: ... region The range of the wireless signal is related to the transmit rate of the wireless communication Communications at lower transmit range might travel larger distances The range of your wireless devices can be affected when the antennas are placed near metal surfaces and solid high density materials Range is also impacted due to obstacles in the signal path of the radio that might either absor...

Page 122: ...dio links You can easily establish links between two or more devices with these links being maintained even if the devices are not within a line of sight of each other Radio Regulatory Information The Wireless device must be installed and used in strict accordance with the manufacturer s instructions as described in the user documentation that comes with the product This product complies with the ...

Page 123: ... with the following conditions Permitted to use SRD for outdoor applications without restriction on installation height only for purposes of gathering telemetry information for automated monitoring and resources accounting systems Permitted to use SRD for other purposes for outdoor applications only when the installation height is not exceeding 10 m above the ground surface 3 Maximum 100 mW 20 dBm...

Page 124: ...rmitted to use with the following condition It is permitted to use SRD for outdoor applications only for purposes of gathering telemetry information for automated monitoring and resources accounting systems or security systems 3 Maximum EIRP density is 10 mW MHz Maximum 100 mW 20 dBm EIRP Indoor applications are permitted to use Ukraine Limited implementation EIRP 100 mW 20 dBm with built in anten...

Page 125: ... Sweden Limited implementation This product is for indoor use only Restrictions for Use of 5725 5875 MHz Frequencies in Europe Russian Federation Limited implementation When duty cycle is 0 1 or using LBT Listen Before Talk technology Antenna height should not exceed 5 m with maximum EIRP 25 mW 13 98 dBm is permitted to use Software Version and Maximum Power Output of the Wireless Module Europe mo...

Page 126: ...r indoor use only Europe model RTL8852AE Software Version 6001 0 10 xxx and following versions SAR Value 0 45 W kg 10 g TECRA A40 K 0 30 W kg 10 g TECRA A50 K Maximum Power Output 2400 2483 5 MHz IEEE 802 11 b g n ax mode Bluetooth Maximum 100 mW 20 dBm EIRP 2400 2483 5 MHz BLE Maximum 10 mW 10 dBm EIRP 5150 5725 MHz IEEE 802 11 a n ac ax mode Maximum 200 mW 23 dBm EIRP The low band 5 15 5 35 GHz ...

Page 127: ...Industry Canada IC This device complies with RSS 247 of the Industry Canada Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Ce dispositif est conforme à la norme CNR 247 d Industrie Canada applicable aux appareils radio exempt...

Page 128: ...efer to the computer user s manual for the details regarding antenna location The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population consult Safety Code 6 obtainable from Health Canada s website www hc sc gc ca Caution Radio Frequency Interference Requirements This dev...

Page 129: ...ce caused by this product to Other Radio Stations 2 Indication for Wireless LAN The indication shown below appears on this equipment 1 2 3 4 5 1 2 4 This equipment uses a frequency of 2 4 GHz 2 DS This equipment uses DS SS modulation 3 OF This equipment uses OFDM modulation 4 4 The interference range of this equipment is less than 40 m 5 This equipment uses a frequency bandwidth from 2 400 MHz to ...

Page 130: ... Intel AMT Your computer may support Intel Active Management Technology AMT depending on the model you purchased Using built in platform capabilities and popular third party management and security applications Intel AMT allows IT to better discover repair and protect their networked computing assets Consult with your system administrator about configurations of the AMT function before connecting ...

Page 131: ...n a mix of lower case a b z etc and upper case A B Z etc letters Must contain at least one special character of the following Underscore _ is considered the same as Roman alphabet characters and is not counted as a special character Key input is based on the US keyboard layout The following table shows examples of the special characters in US keyboard layout Special character you want to input Cor...

Page 132: ...lt with your system administrator about details AMT function cannot be operated using a USB LAN adapter The useable system memory for models equipped with the AMT function is 16 64 MB less than that of models not equipped with the AMT function The amount of the difference depends on the amount of memory installed Notes for system administrators Intel AMT is enabled by default in the Management Eng...

Page 133: ...5 seconds 7 seconds 15 seconds 30 seconds 1 minute and 5 minutes Cursor pointer Makes pointer cursor and touch feedback easier to see Change pointer size and colour cursor thickness touch feedback and make visual feedback for touch points darker and larger Magnifier Makes part or all of your screen bigger allowing words and images easier to see For more information refer to Use Magnifier to make t...

Page 134: ... you to change the size and color of the mouse pointer making it easier to view Other mouse properties settings are customizable through the Additional mouse options Eye control Allows you to setup an eye tracking device Refer to Compatible Eye tracking device for more information For more information about Ease of Access and other accessibility features with the preloaded Windows 10 operating sys...

Page 135: ...ls are equipped with wireless WAN device Refer to Wireless WAN device section for more information GPS Function If your computer includes Wireless WAN device it may include GPS Refer to GPS Function section for more information HDMI out port HDMI out port digitally transfers both video and audio data and can be connected to HDMI compatible external display Refer to HDMI out port section for more i...

Page 136: ... problems occur you are able to use the procedures detailed in the Troubleshooting section to help determine the cause You should familiarize yourself with this section as knowing what might go wrong can help prevent problems from occurring in the first place Support Please visit our support website http emea dynabook com support country selector if you need further assistance Legal Footnotes Non ...

Page 137: ...ations might not be compatible with a 64 bit CPU operating system and therefore might not function properly Memory Main System Part of the main system memory might be used by the graphics system for graphics performance and therefore reduce the amount of main system memory available for other computing activities The amount of main system memory allocated to support graphics might vary depending o...

Page 138: ...htness of the LCD screen will deteriorate This is an intrinsic characteristic of LCD technology Maximum brightness is only available when operating in AC power mode Screen dims when the computer is operated on battery power and you might not be able to increase the brightness of the screen Wireless LAN The transmission speed over the wireless LAN and the distance over which wireless LAN can reach ...

Page 139: ... off 5 10 screen 3 7 3 17 Documentation list 2 1 Dual Pointing Device Touch Pad 6 8 E Equipment checklist 2 1 External monitor problems 6 14 H Hard disk drive automatic power off 5 10 K Keyboard function keys 4 4 function keys F1 F12 4 4 problems 6 6 Windows special keys 4 6 L LAN cable types 4 23 connecting 4 23 LAN jack 4 22 M Media care card care 4 13 Memory installing 4 16 removing 4 18 Memory...

Page 140: ...itor 6 13 Hardware and system checklist 6 4 HDD 6 7 6 8 Internal display panel 6 7 Keyboard 6 6 Memory Media Card 6 8 Overheating power down 6 5 Power 6 4 Real Time Clock 6 6 Sound system 6 13 Technical support 6 16 Touch Pad 6 8 USB device 6 11 USB mouse 6 9 R Recovery hard disk drive 2 16 Recovery Media 2 15 S SD SDHC SDXC card formatting 4 13 Security lock 4 27 SIM card installing 4 19 removing...

Page 141: ...W Web Camera 3 6 3 16 Wireless communication 7 5 User s Manual Index 3 ...