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Troubleshooting

Q1. Cannot open the Router control panel from my browser.

1.

Check that the Router’s LAN (or USB) light is on. If not, check your Ethernet
(or USB) cable. If you connect via Ethernet, check that the Ethernet cable we
supplied is plugged directly into a stand-alone computer OR the uplink port
of network hub. Should the cable be plugged into any other port on a hub,
a crossover (or uplink) cable must be used. A crossover cable is not provided
with the Router.

2.

If you assign IP addresses manually, check that every IP on the LAN is unique.
The Router’s private IP is 192.168.1.1 by default. You must use this address,
or the address you have changed it to, in order to access the Router’s control
panel.

If your computer obtains an IP address from the Router, follow this procedure
to make sure your computer’s IP address is renewed:

Windows 95/98/ME:

1. Go to 

Start - Run.

 Type 

winipcfg

 in the dialog box and click 

OK.

2. When the IP configuration screen appears, click 

Release

 and then 

Renew.

Windows NT4/2000/XP:

1. Go to 

Start - Run.

 Type 

cmd

 in the dialog box and click 

OK.

2. At the command prompt type 

ipconfig

 to display IP information from DHCP

server.

3. Type 

ipconfig /release

 and then type 

ipconfig /renew.

3.

Perform a 

PING test.

 Go to 

Start–Programs–MS DOS

 or 

Command Prompt

(In WinXP/2000/NT4 click 

Start-Run

. Enter 

cmd

 then 

OK

). Type ping

192.168.1.1

 then press 

Enter

.

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=4ms TTL=30
...

If you see a similar response, the Router is communicating with the network
correctly and the problem lies elsewhere. If the result is 

Request timed out

or a similar failure, there is a TCP/IP networking problem. Check the LAN
cable type is correct (as in step 1 above) and firmly plugged in. To check a
computer's network settings see 

Step 2 (Section 4 – Configure your computer).

4.

Disable any personal firewall or virus checking software temporarily. If you
are using Internet Explorer, go to 

Tools–Internet options-Security.

 Reset the

security level of all 4 icons to 

default.

 You can revert to your customised

settings after configuring the Router.

10

Summary of Contents for RTA300

Page 1: ...Quick Setup Guide RTA300 ADSL Router ...

Page 2: ...PDF file Note The User s Manual was written for international users New Zealand users should skip most sections of Chapter 3 except PPPoA NATmode PPPoA NATis the only connect mode currently supported in New Zealand Advanced users who have other setup preferences should refer to the User s Manual There is a table in Section 8 of this Guide to assist you in locating the relevant material Important S...

Page 3: ...e the VPI VCI Encapsulation or NAT settings DSL line mode can be set to either auto or G dmt Advanced users who have other setup preferences should refer to the User s Manual Before you start Make sure your computer has the following installed An Ethernet or USB port see Choose your connection option below TCP IP protocol A web browser Internet Explorer 5 0 Netscape 6 or better Obtain the followin...

Page 4: ...ough a Microfilter Connect any of the LAN ports LAN1 to LAN4 of the router to the Ethernet port of your computer using the cable supplied Up to four computers can be connected this way If you have more computers or wish to connect to an existing LAN connect one of the LAN ports of the router to your network hub If you choose to connect via the USB port do not use the ethernet cable Connect the USB...

Page 5: ...outer s IPaddress 192 168 1 1 and click Add Click OK then OK to finish You may be prompted for the Windows CD and then be asked to restart Answer Yes to restart the computer If you prefer to assign an IP address manually use 192 168 1 x x is any number between 2 and 254 and subnet mask 255 255 255 0 Specify the gateway as 192 168 1 1 and enter DNS server IP as 192 168 1 1 Windows specific instruct...

Page 6: ...h You have now finished configuring your computer Going On line This requires only 3 simple steps Start your web browser Enter the address http 192 168 1 1 Enter user name and password if required to proceed By default the username is admin and the password is admin You will see the Quick Start page of the Router Refer to Q1 in Section 10 Troubleshooting if you cannot get this screen STEP 1 GO TO ...

Page 7: ...Router Quick Set up Guide STEP 2 ENTER INTERNET ACCOUNT DETAILS The Router will now connect to your ISP At any time in the future if you wish to check that the Router is on line go to Quick Start A screen similar to the following image confirms that you are on line It shows the public IP address assigned by your ISP and the time the Router has been on line Click Disconnect only if you wish to inte...

Page 8: ...sword if required to proceed By default the Router administrative user name and password are both admin Click Save Wait for confirmation From here the Router s basic configuration is completed Note If you manually assigned a fixed IP address to your computer or you have another DHCP server already on your LAN disable the DHCP server on your ADSL Router Refer to LAN Configuration DHCP server on Pag...

Page 9: ...rd you will not forget Firewall security It is recommended that the firewall be enabled There are four preset levels of security Low Medium High Block At the Block level nothing passes through Reducing the security level allows more types of traffic to pass through e g no ICQ traffic is allowed in or out at security level Medium however the Router will allow outgoing ICQ traffic at security level ...

Page 10: ...ONFIGURATION Setting up TCP IP on a client PC Windows 98 25 Windows ME 34 Windows NT 29 Windows 2000 32 Windows XP 35 Configuring a PC to get an IP address from a DHCP server Windows 98 36 Windows ME 37 Windows NT 37 Windows 2000 37 Windows XP 38 WEB BASED ROUTER CONFIGURATION MENU Using Web Based Manager 43 Quick Start 44 System Device Information 45 Administrative Security 45 Quick Configuration...

Page 11: ...r is on DIAG Diagnosis Off Self test OK Blinking System updating On Self test or system failure LAN1 LAN4 Ethernet Link Off Ethernet link not present Blinking Data going through Ethernet port On Ethernet link is ok USB USB Link Off USB link not present Blinking Data going through USB port On USB link is ok DSL Link Status Off Handshaking training in progress Blinking Data going through ADSL port O...

Page 12: ...een appears click Release and then Renew Windows NT4 2000 XP 1 Go to Start Run Type cmd in the dialog box and click OK 2 At the command prompt type ipconfig to display IP information from DHCP server 3 Type ipconfig release and then type ipconfig renew 3 Perform a PING test Go to Start Programs MS DOS or Command Prompt In WinXP 2000 NT4 click Start Run Enter cmd then OK Type ping 192 168 1 1 then ...

Page 13: ...the Quick Start menu of the ADSL Router Control Panel Refer to Step 2 Enter Internet account details of Section 5 Going On Line If NAT IP shows 0 0 0 0 you are not on line Make sure the correct user name and password are entered The username and password are provided by your ISP 3 Check the configuration of your computer and Router If you still cannot browse perform a PING test as described in Q1 ...

Page 14: ...ttings to allow traffic of the application through Q4 My customised Router administrative password has been forgotten and the Router control panel is no longer accessible Restore the Router to factory defaults A hidden reset button is located next to the power on off button at the back Using a suitable size pin while the Router is powered on press the reset button for several seconds and release A...

Page 15: ...ght not to repair or replace goods that have been mishandled abused or not installed according to the guidelines as outlined in the instructions have been subjected to a power surge from other equipment or other external factors have been altered or modified Warranty Always check that your hardware is installed correctly Check our web site for the latest information and troubleshooting guide If yo...

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