Embedded Solutions
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Warranty and Repair
Please refer to the warranty page on our website for the current warranty offered
and options.
http://www.dyneng.com/warranty.html
Service Policy
Before returning a product for repair, verify as well as possible that the suspected
unit is at fault. Then call the Customer Service Department for a RETURN
MATERIAL AUTHORIZATION (RMA) number. Carefully package the unit, in the
original shipping carton if this is available, and ship prepaid and insured with the
RMA number clearly written on the outside of the package. Include a return
address and the telephone number of a technical contact. For out-of-warranty
repairs, a purchase order for repair charges must accompany the return.
Dynamic Engineering will not be responsible for damages due to improper
packaging of returned items. For service on Dynamic Engineering Products not
purchased directly from Dynamic Engineering contact your reseller. Products
returned to Dynamic Engineering for repair by other than the original customer
will be treated as out-of-warranty.
Out of Warranty Repairs
Out of warranty repairs will be billed on a material and labor basis. Customer
approval will be obtained before repairing any item if the repair charges will
exceed one half of the quantity one list price for that unit. Return transportation
and insurance will be billed as part of the repair and is in addition to the minimum
charge.
For Service Contact:
Customer Service Department
Dynamic Engineering
150 DuBois St. Suite B/C
Santa Cruz, CA 95060
831-457-8891
e-mail:
support@dyneng.com
