2
DynaVox Systems LLC
Please Register Your Purchase
Please fill out and return the enclosed registration card. This registration card
makes it easier for us to help you. Without this information, we can’t know who
uses our devices, or who should receive newsletters, software updates or other
product information.
Each DynaWrite device has a serial number located on the bottom of the unit. Be
sure the serial number is on your registration card before you mail it. Also, take
time now to put the serial number in a place where it will be handy if you need to
contact someone from DynaVox Systems, either to check on an order for your
product or to talk with someone in Customer Support.
Customer Support is Available to Help You
DynaVox Systems LLC wants to ensure your satisfaction with your DynaWrite
device. To help you, we’ve included frequently requested product information,
including troubleshooting tips and programming advice, on our company website.
To access this information, simply log on to www.dynavoxsys.com and select the
Knowledge Base 24/7 Online Tech Support
logo.
Our website also features detailed information about our customer support
services. If you are unable to find the answers you need on our website, the
Customer Support Center can be reached at 1-800-344-1778. Training and
programming assistance, as well as technical troubleshooting support, are available
Monday through Friday, from 8:00 a.m. to 8:00 p.m. Eastern Standard Time. If you
call outside these hours, you may leave a message on our voice mail system and a
customer support representative will call you back as soon as possible. If you
purchased your device outside the United States and Canada, please call the
helpline number for your local DynaWrite distributor.
If you need to call us, please have your DynaWrite device and its serial number at
hand so that we can talk through whatever problem you may be experiencing.
Please have this manual nearby as well, so we can help you identify any sections
that may apply to your situation.
You may also contact DynaVox Systems’ Customer Support team by emailing
support@dynavoxsys.com. Please include your device’s serial number in all
correspondence.
Summary of Contents for DYNAwrite
Page 1: ...Reference Guide ...
Page 6: ...iv DynaVox Systems LLC ...