Troubleshooting
13
Read error occurs
Defective CD
Deep scratches, fingerprints, or other contaminants on the disc surface
can interfere with the drive reading the data. Always keep discs clean.
Music CD inserted
Because most audio CDs do not contain computer data, some computer
commands result in an error message while an audio CD is in your drive.
Disc inserted upside down
Remove the disc from the tray and reinsert it with the label side up.
Excessive noise when
reading
Eccentric (imperfectly
formed) disc is loaded
Replace the disc with another one.
Seal still present on the
disc surface
Carefully remove the seal while being careful to avoid scratches.
Cannot eject tray
Eject locked by software
(Windows 9x/NT 4.0)
Restart the computer, then try to open the tray again.
CD set incorrectly into tray
Insert a straightened paper clip or pin into the manual eject hole, then
manually open the tray. If the manual eject hole doesn’t work, use a
pair of tweezers or pliers to carefully grasp the front of the tray, then
carefully pull it out.
Can read only the first
session of a multisession
disc
“Close session” was not
selected when the disc was
written
Additional session cannot be read because the previous session was not
closed. Rewrite to another CD-R/RW.
Cannot read the former
session of the CD-R/RW
disc which has been
written at least twice
Load Contents
or
Import Session
wasn’t
selected in the writing
software
If the CD was recorded without checking
Load Contents
or
Import
Session
, it is impossible to read. When using utility software such as
Session Selection from Adaptec, the former session can be read.
Symptom
Possible Causes
Solutions
DX-CDRW52.fm Page 13 Friday, April 1, 2005 4:16 PM
