Dyson DC26, Helpline Manual

Page 1: ...The performance of a big vacuum And no loss of suction helpline manual ...

Page 2: ...rating 4 Carrying the machine 5 Bin emptying and Cleaning the shroud and washing the bin 6 Washing the pre motor filter and post motor filter 7 Parts guide 8 Parts recognition exploded diagrams 11 Airflow 14 Filtration 14 Helpline diagnostics 15 The Dyson 5 year guarantee 25 ...

Page 3: ... its weight compared to any other vacuum Hygienic and quick to empty Just push the button to release the dirt Cleaner exhaust air Air expelled from a Dyson is up to 150 times cleaner than the air you breathe Shroud root cyclone dyson root cyclone technology Other vacuum cleaners use porous bags or filters Those clog causing the cleaner to lose suction Dyson is different It uses Dyson Root Cyclone ...

Page 4: ...wind cable hold down the rewind button To start the machine press on off button on the machine Extend the extension tube ensuring it locks in place Connect floor tool Connect wand handle to the hose and the extension tube Attach the tool holster ...

Page 5: ...ion tube as required Pull the suction reduction trigger to prevent the accessory tools or floor tool from sticking to loose fabrics or rugs Place the floor tool in the parking yoke at the rear of DC26 Carrying the machine Always carry the machine by the handle on the cyclone assembly ...

Page 6: ...e shroud and washing the bin To access the shroud ensure the bin is empty and bin base is open Press release button to remove bin Clean shroud with a dry cloth or brush to remove fluff and debris Do not use water You may rinse the clear bin with cold water optional Ensure bin is completely dry before refitting Do not use detergents polishes or freshening products Do not immerse whole machine in wa...

Page 7: ...sh cycle is every month or as required Washing the post motor filter 24 hrs 1 2 3 4 5 6 7 8 9 10 11 12 10x Unplug machine turn machine over and undo fasteners Rinse and shake filter under cold tap Turn over and tap firmly Repeat until clean Recommended wash cycle is every month or as required Allow 24 hours to dry Ensure filter is completely dry before refitting into machine 24 hrs 1 2 3 4 5 6 7 8...

Page 8: ...fetime pre motor filter The pre filter separates particles as small as cigarette smoke 0 1 microns Recommended wash cycle is every month or as required HEPA Post filter Kills bacteria and mould Recommended wash cycle is every month or as required 1 Combination brush crevice tool 2 Stair tool 1 2 Hose Can be sent out and fitted by customer Wand handle Allows click fit tool to fit directly to the en...

Page 9: ... with wheel Extension tube Lightweight extension tube adjusts to the length you want Post filter cover Can be sent out and fitted by customer Tool holster Clips onto the extension tube Dual cavity flat out head Two separate airflow channels front and rear direct suction power evenly across the floor tool cleaning right up to the edge ...

Page 10: ...se cleaning in awkward spaces Mini Flat out Head Compact and low for cleaning under furniture and awkward spaces Turbine head Rotating bristles improve pick up of pet hair and fibres Stubborn dirt brush With stiff bristles for dried in and stubborn dirt Mattress tool Removes dirt and dust mites from mattresses and upholstery DC26 Parts guide additional accessory tools Mini turbine head Ideal for r...

Page 11: ...tor Housing Cylone Inlet Assy Spring Screw Screw Spring Chassis and Motor Assy Catch Pre filter Door Assy Wheel Wheel Retainer Bleed Valve Housing Bleed Valve Housing Seal Bleed Valve Cap Assy Bleed Valve Spring Exhaust Grill Connector Housing Cap Cable Rewind Actuator Brake Wheel Assy Wheel Brake Stopper Glass Cloth Tape Screw Cable Rewind Spring Assy Screw Screw Screw Screw Cable Rewind Assy Cab...

Page 12: ...helpline manual 12 Parts recognition Cyclone assembly Bin Seal Bin Assy FDC Seal Bin Base Seal Bin Catch Cyclone Assy Spring Bin Base Assy ...

Page 13: ...l 13 Parts recognition Wand and hose Wand Handle Assy Dual Cavity Flat Out Head Combination Tool Assy Tool Holster Stair Tool Instruction Pack Assy Catch Spring Catch Spring Catch Spring Hose Assy Extension Tube Assy ...

Page 14: ...re the air is then exhausted back into the atmosphere thoroughly clean DC26 Filtration The dirty air flows through the wand and hose and then continues up the inlet and into the clear bin The filtration process starts in the clear bin Larger debris is separated from the airflow The air is then directed through the shroud and on into the smaller cyclones in the cyclone top The air then travels down...

Page 15: ...stics Always make sure you ask the customer to unplug the machine before carrying out any maintenance or checks unless otherwise specified Contents Page Loss of pick up from the floor tool 16 Turbine head brush bar not operating 19 Machine cutting out thermal cut out 20 Power failure 22 Unusual noises and smells 23 Turbine Head assembly other issues to be aware of 24 CAUTION If the fault is relate...

Page 16: ...ak continue with checks Switch machine OFF Press the release catch and remove the hose 2 3 5 4 9 8 7 Press the release catch and remove the extension tube 6 Press the release catch and remove the floor tool 1 Switch machine ON and test suction from the end of the wand If suction is weak continue with checks if strong check the extension tube for blockages Switch machine ON and test suction from th...

Page 17: ...lter door by pressing the release catch Open bin base and check FDC for blockages Check seals are fitted correctly Remove the pre filter Ask the customer to wash if necessary when the call has ended Ensure pre filter is completely dry before refitting 14 13 Firmly remove hose from the inlet 12 11 10 Test suction from the inlet If suction is weak continue with checks if strong check for blockages o...

Page 18: ...tomer to wash if necessary when the call has ended Ensure post filter is completely dry before refitting 19 Reassemble the machine and switch ON If the machine operates as normal end the call If not arrange a repair 20 Loss of pick up from the floor tool ...

Page 19: ...weak go to section 4 on p 16 if strong continue with these checks Undo end cap with a coin Pull the brush bar out from the turbine head Using scissors if necessary carefully cut away any hair or threads from the brush bar Check the turbine duct for blockages Reassemble brush bar and end cap 1 5 6 4 9 8 7 Ask the customer to plug machine in and test that brush bar is spinning and the plunger is wor...

Page 20: ...fitted to the motor The customer should follow the simple blockage checks below and allow a minimum of 30 minutes before re using their machine Unplug machine Separate extension tube from floor tool by pressing the release button Check floor tool for blockages Separate the wand and hose Check the wand for blockages Firmly remove the hose from the inlet and check for blockages Remove the cyclone an...

Page 21: ...s completely dry before refitting Remove the post filter Ask the customer to wash if necessary when the call has ended Ensure post filter is completely dry before refitting Ask the customer to reassemble and retry the machine If the machine is still not working arrange a repair 12 10 11 Machine cutting out thermal cut out ...

Page 22: ...omers home if the fault is any of the above arrange a repair Note The Dyson guarantee does not cover accidental damage to the cable and plug or the pick up of liquids Important advice CAUTION If the fault is related to any electrical or mechanical issues please ask the customer not to use the machine until a repair has been carried out Ask the customer to unplug the machine 2 3 1 6 5 4 Circuit bre...

Page 23: ... If the customer reports a strong electrical type burning smell book a repair and advise the customer not to use the machine If the smell is related to something that may have been picked up carry out the blockage checks on pages 16 18 Also ask the customer to wash the clear bin and pre filter DC26 cable rewind has a brake system inside fig 1 When you pull the cable out or rewind it the brake syst...

Page 24: ...the unit But if the wheels are rotating properly there is no fault with the part The Turbine Head Assembly is working correctly Please ask the customer to try moving the Turbine Head Assembly backwards and forwards and not to drag it to the side Turbine Head Assembly doesn t pick up rice or larger objects The Turbine Head Assembly is designed to get dirt out of carpets and rugs Because of this the...

Page 25: ...tive due to faulty materials workmanship or function within 5 years of purchase if any part is no longer available or out of manufacture Dyson will replace it with a functional replacement part What is not covered Normal wear and tear e g Fuse belt brush bar etc Accidental damage faults caused by negligent use or care misuse neglect careless operation or handling of the machine which is not in use...

Page 26: ...dyson com DC26 Helpline Manual Produced by Dyson Technical Service Issued September 2009 This controlled document contains CONFIDENTIAL information and must not be copied or distributed unless specifically authorised by the Dyson Technical Service Department Its content is solely for the use of Dyson personnel or Dyson appointed representatives The Dyson Research Centre Wiltshire UK ...