Dyson HD04, User Manual

12

Using your Dyson machine

Please read the ‘Important safety instructions’ in your 

Dyson User manual before proceeding.

Looking after your Dyson machine

•  Do not carry out any maintenance or repair work other than 

that shown in your Dyson User manual, or advised by the 

Dyson Helpline.

•  Always disconnect the plug from the mains before inspecting 

for problems. If the machine will not operate, first check that 

the mains socket has an electricity supply and that the plug 

is properly inserted into the socket.

Australian Consumer Law

In Australia, your Dyson machine comes with guarantees that 

cannot be excluded under the Australian Consumer Law. You 

are entitled to a replacement or refund for a major failure and 

for compensation for any other reasonably foreseeable loss 

or damage. You are also entitled to have your Dyson machine 

repaired or replaced if it fails to be of acceptable quality and 

the failure does not amount to a major failure. All rights under 

the Dyson guarantee are in addition to your rights under the 

Australian Consumer Law.

New Zealand Consumer Law

Under the New Zealand Consumer Guarantees Act 1993, if 

the product is not of acceptable quality but that defect is not 

substantial, Dyson may choose whether to repair or replace 

the product. If a repair will be difficult, Dyson may instead 

provide you with a refund. If a product’s defect is substantial 

or  cannot  be  fixed, you can ask for either a refund, 

replacement product, or compensation for any reduction in 

that product’s value. You are also entitled to compensation 

for any other reasonably foreseeable loss caused by that 

substantial defect.

Dyson 2-year guarantee

Terms and conditions of the Dyson 2-year guarantee

What is covered

•  The repair or replacement of your Dyson machine 

(at Dyson’s discretion) if it is found to be defective due 

to faulty materials, workmanship or function within two years 

of purchase or delivery (if any part is no longer available 

or out of manufacture, Dyson will replace it with a functional 

replacement part).

•  This Dyson guarantee will only be valid if the machine is used 

in the country in which it was sold.

What is not covered

Under your Dyson guarantee, Dyson shall not be liable for 

costs of repair or replacement of a product incurred as a 

result of:

•  Damage caused by not carrying out the recommended 

machine maintenance.

•  Accidental damage, faults caused by negligent use or care, 

misuse, neglect, careless operation or handling of the 

Dyson machine which is not in accordance with your Dyson 

User manual.

•  Use of the machine for anything other than the use it is 

designed for.