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CHARGING AND STORING
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This appliance will switch ‘OFF’ if the battery temperature is below 3°C (37.4°F).
This is designed to protect the motor and battery. Do not charge the appliance
and then move it to an area with a temperature below 3˚C (37.4°F) for
storage purposes.
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To help prolong battery life, avoid recharging immediately after a full discharge.
Allow to cool for a few minutes.
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Avoid using the appliance with the battery flush to a surface. This will help it run
cooler and prolong battery run time and life.
BATTERY SAFETY INSTRUCTIONS
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If the battery needs replacing please contact the Dyson Helpline.
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Use only Dyson chargers for charging this Dyson appliance.
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The battery is a sealed unit and under normal circumstances poses no safety
concerns. In the unlikely event that liquid leaks from the battery do not touch the
liquid and observe the following precautions:
– Skin contact – can cause irritation. Wash with soap and water.
– Inhalation – can cause respiratory irritation. Expose to fresh air and seek
medical advice.
– Eye contact – can cause irritation. Immediately flush eyes thoroughly with
water for at least 15 minutes. Seek medical attention.
– Disposal – wear gloves to handle the battery and dispose of immediately,
following local ordinances or regulations.
CAUTION
The battery used in this device may present a risk of fire or chemical burn if
mistreated. Do not disassemble, short contacts, heat above 60°C (140°F), or
incinerate. Keep away from children. Do not disassemble and do not dispose of
in fire.
DISPOSAL INFORMATION
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Dyson products are made from high grade recyclable materials. Recycle
where possible.
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The battery should be removed from the product before disposal.
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Dispose of the battery in accordance with local ordinances or regulations.
ONLINE SUPPORT
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For online help, general tips, videos and useful information about Dyson.
– www.dysoncanada.ca/SV10support
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
If you have a question about your Dyson appliance, call the Dyson Helpline with
your serial number and details of where and when you bought the appliance.
Most questions can be solved over the phone by one of our Dyson Helpline staff.
If your Dyson appliance needs service, call the Dyson Helpline so we can discuss
the available options. If your Dyson appliance is under warranty, and it is a
covered repair, it will be repaired at no cost. Your serial number can be found
on your rating plate which is on the main body of the appliance.
PLEASE REGISTER AS A DYSON
APPLIANCE OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
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Online at www.dysoncanada.ca
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Telephone the Dyson Helpline at 1-877-397-6622.
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Complete the enclosed Warranty Form and mail it to us.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
2 YEAR LIMITED WARRANTY
TERMS AND CONDITIONS OF THE DYSON 2 YEAR LIMITED WARRANTY
WHAT IS COVERED
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Your Dyson appliance is warranted against original defects in materials and
workmanship for a period of 2 years from the date of purchase, when used for
normal domestic purposes in accordance with the Dyson Operating Manual.
Please retain your proof of purchase. If you do not have your proof of purchase,
your warranty will start 90 days after the date of manufacture, according to
Dyson’s records. This warranty provides, at no extra cost to you, all labour and
parts necessary to ensure your appliance is in proper operating condition during
the warranty period. The replacement of any part of your appliance under
warranty will not extend the period of warranty. Any parts which are returned
to Dyson will become the property of Dyson. Please call the Dyson Helpline at
1-877-397-6622 for more information.
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This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson Canada Limited shall not be liable for costs, damages or repairs incurred
as a result of, due to, or from:
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Purchases of appliances from unauthorized dealers.
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Careless operation or handling, misuse, abuse and/or lack of maintenance or
use not in accordance with the Dyson Operating Manual.
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Use of the appliance other than for normal domestic purposes within Canada,
e.g. for commercial or rental purposes.
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Use of parts not in accordance with the Dyson Operating Manual.
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Use of parts and accessories other than those produced or recommended
by Dyson.
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External sources such as weather, electrical outages or power surges.
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Repairs or alterations carried out by unauthorized parties or agents.
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Clearing blockages from your appliance or washing of the filter.
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Normal wear and tear, including normal wearing parts, such as clear bin, filter,
brush bar, and power cord (or where external damage or abuse is diagnosed),
carpet or floor damage due to use not in accordance with Dyson's Operating
Manual or failure to turn the brush bar off when necessary.
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Reduction in battery discharge time due to battery age or use (where
applicable).
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Damage as a result of use not in accordance with the rating plate.
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Use of this appliance on rubble, ash, plaster, drywall, liquids, or wet surfaces.
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Additionally, this limited warranty does not apply to any appliance that has had
the serial number altered or removed.
WARRANTY LIMITATIONS AND EXCLUSIONS
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Any implied warranties relating to your appliance including but not limited to
warranty of merchantability or warranty of fitness for a particular purpose, are
limited to the duration of this warranty. This limitation is not allowed by some
Provinces and/or Territories and so this limitation may not apply to you.
•
This limited warranty gives you specific legal rights. You may also have other
rights which vary by Province and/ or Territory.
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This limited warranty is not transferable.
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This limited warranty is only available in Canada.
WARRANTY SERVICE
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Please fill out and return the Warranty Form or register online at www.
dysoncanada.ca
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Before service can take place, the terms of the warranty require that you contact
the Dyson Helpline with your model name/number, serial number, date and
place of purchase.
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Please keep your purchase receipt in a safe place to ensure you have
this information.
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All work will be coordinated by Dyson Canada Limited or its authorized agents.
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Any replaced defective parts will become property of Dyson.
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Service under this warranty will not extend the period of this warranty.
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If your appliance is not functioning properly, please call the Dyson Helpline at
1-877-397-6622. Most issues can be rectified over the telephone by our trained
customer care staff.
IMPORTANT DATA PROTECTION INFORMATION
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If you choose to opt-in to receive communications from us, your details will be
held by Dyson Canada Limited or others on behalf of Dyson Canada Limited
so that we can assist you more quickly with our Dyson Helpline. From time
to time, Dyson Canada Limited may send you special offers and news of our
latest innovations.
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For more information about our data collection practices, please refer to the
Dyson Canada Limited privacy policy at www.dysoncanada.ca
CONFORMITY INFORMATION
This Class B digital apparatus complies with Canadian ICES-003.
