16
e·Box
®
II Mobile stand
d
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cu
m
e
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t
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m
b
e
r:
9
0
2
9
4
2
-00
FAQ: Frequently Asked Questions
A: The e·Box
®
does not move up or down:
A1: Check the power lead is connected to the wall outlet, if not connect the power lead;
A2: Check the motor column cable connections to the control box (see page 8: step 7a and 7b) and make sure
the cables are connected;
A3: Check the power cable connection to the control box and check the cable connection of the control panel
to the control box (see page 9: step 8) and make sure all cables are connected;
A4: Check the cable connections on the motor column side and make sure the cables are connected;
A5: Check for wiring damage from bad assembly. If wiring is damaged, disconnect the e·Box
®
from the wall
outlet and contact your dealer for a replacement or repair;
WARNING: DO NOT ATTEMPT TO REPAIR DAMAGED WIRING!
A6: The e·Box
®
motors are intended for intermittent use, continuous or extended use (more than 6 minutes)
will cause over-heating and a safety system will switch the motors off, if this happens allow the motors to
cool down for at least 1 hour. The system will automatically switch back to normal when the motors have
cooled down;
A7: If steps A1 to A4 have been found in order and the problem still exists, contact your dealer for repair of the
unit.
B: The motors do not move smoothly or the left and right motors are at a different height:
B1: Follow steps 1 to 5 on page 12/13 to synchronize the motors.
C: The e·Box
®
only moves down and does not move up: the e·Box
®
went into safe-mode, a power cut may
have happened during operation, or there is a bad wiring connection:
C1: If the problem still exists follow steps A1 to A5;
C2: Follow the steps 1 to 5 on page 12/13 to synchronize the motors.
EN
