Inspection or Repairs
If your product needs to be inspected or repaired, please
call for a Return Merchandise Authorization (RMA). Pack
the product securely using a shipping carton. Please note
that original boxes may be included, but are not designed to
withstand the rigors of shipping without additional protection.
Ship via a carrier that provides tracking and insurance
for lost or damaged parcels, as Horizon Hobby, Inc. is not
responsible for merchandise until it arrives and is accepted
at our facility. Include your complete name, address, phone
number where you can be reached during business days,
RMA number, and a brief summary of the problem. Be sure
your name, address, and RMA number are clearly written on
the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original
sales receipt verifying the proof-of-purchase date. Providing
warranty conditions have been met, your product will be
repaired or replaced free of charge. Repair or replacement
decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty and the
expense exceeds 50% of the retail purchase cost, you will
be provided with an estimate advising you of your options.
You will be billed for any return freight for non-warranty
repairs. Please advise us of your preferred method of
payment. Horizon Hobby accepts money orders and cashiers
checks, as well as Visa, MasterCard, American Express,
and Discover cards. If you choose to pay by credit card,
please include your credit card number and expiration date.
Any repair left unpaid or unclaimed after 90 days will be
considered abandoned and will be disposed of accordingly.
Electronics and engines requiring inspection or repair should
be shipped to the following address (freight prepaid):
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other products requiring inspection or repair should be
shipped to the following address (freight prepaid):
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
8
