9
Error Handling
Error Type 1: Medications Will Not Dispense
Solution:
1.
Check all compartments for stuck pills.
a.
Gel-caps: Adding a thin coating of standard baking flour to the
compartments can help prevent blockage.
b.
Tablets: Splitting larger tablets into smaller pieces using a pill
splitter can help prevent blockage.
Error Type 2: Dispensing Will Not Silence the Alarm
Solution:
1.
If you see the low battery icon, follow the Low Battery instructions
above. If you do not see the low battery icon, then the dispenser has
been misused and is therefore not covered under warranty.
Error Type 3: Error Message/Rotation Issue
The dispenser has been shaken, dropped, transported (with the batteries still
in the unit) or the tray has been tampered with. Tampering of the tray is often
due to the patient putting a finger into the dispensing window and forcing the
tray to rotate in order to gain access to their medication(s) prior to the
scheduled time. This error message/issue occurs when the dispenser has been
misused and is therefore not covered under warranty.
