40
Troubleshooting
ERROR MESSAGES, PROBLEMS AND
SOLUTIONS
Code
Popup Message
Reason
E01
EEPROM error, the boiler can't save the parameters
Please restart the boiler
While writing in EEPROM (PLC memory), the PLC returns an error if
the writing operation is defective.
E02
The connector is not recognized by the boiler
Please connect the correct connector.
Checks if the code of the connected cable corresponds to one
of the defined cables. Each cable has a defined maximum power
level.
E03
The connected power connector allows more power than the
boiler can supply
Please, plug a correct cable
Checks if the power of the cable connected to the boiler is equal
to or less than the maximum power of the boiler
E04
The system has counted too many errors
Please restart the boiler
Acknowledging too many errors in a short period puts the boiler in
error mode (10 errors in 15 minutes)
E05
Warning, watchdog activated, No more communication with the
unit
Please check the communication between the display and the
control unit
The PLC and the DSP send information to each other. If one or the
other detects a loss of information, then the watchDog intervenes
and shuts down the boiler.
E06
The system detected an inversion of the temperature sensors
Please check the condition of the pump
Checks the temperature difference between the inlet and the
outlet (DELTA_T = T_OUT-T_IN) at the start of a mode (HT or DR). If
the temperature (DELTA_T) is < 0, the error pops up.
E07
The internal temperature delta is too high
Please check the condition of the pump
Checks the temperature difference between the inlet and the
outlet (DELTA_T = OUT-IN) at the start of a mode ( CH or DR). If the
temperature (DELTA_T) is > DELTA_SETPOINT (40°C by default),
the controller blocks the rise in temperature for 2 minutes.
If the temperature (DELTA_T) has not decreased, the boiler stops
heating and displays an error.
The boiler will restart heating as soon as the temperature drops
below DELTA_CONSIGNE-5°C.
E08
The system detected a loss of power
The temperature does not reach the setpoint
Please check the equipment
Each time the regulation is started, the boiler checks whether
there is a rise of temperature. If after 5 minutes the temperature
has not risen by one degree (1°c) then an error is displayed.
If after 3 attempts the boiler does not rise to temperature, then the
boiler is blocked.
E10
The system must restart before changing the operating mode
Please restart the boiler correctly
Error hardware : Changing Mode while boilers ON.
The boiler must switch OFF and restart to set Heating mode or
Drying mode
E11
The supply temperature sensor returns an error
Please check the sensor
If the temperature is outside the physical limits of -20°C and 150°C,
the boiler switches off.
E12
The input temperature sensor returns an error
Please check the sensor
If the temperature is outside the physical limits of -20°C and 150°C,
the boiler switches off.
E13
Pressure sensor returns an error
Please check the sensor
Check whether the values are within the operating range of the
sensor
E14
Hydraulic system pressure is too high
Water pressure > 2.7 Bar
EN
Troubleshooting