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exclusively offered to the original purchaser.
HOW TO MAKE A WARRANTY CLAIM
Initiating A Warranty Claim
To initiate a warranty claim, please contact Ewheels service department by calling
888-571-2845, or by email at
“
Service@ewheelsdealers.com
”
. Note that before any
warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a
photo or video of the damaged part must be sent and reviewed by Ewheels.
Returning Faulty Parts
Do not return faulty parts to Ewheels without prior consent. A request for a return
authorization is required prior to returning items. All transportation costs and shipping
damage incurred while submitting units and/or parts for repair or replacement are the
responsibility of the original purchaser.
SHIPPING DAMAGE AND SHIPPING POLICIES
Shipping Damage
In the event shipping damage occurs, it must be reported and addressed in a timely
manner. Shipping damage claims are time sensitive and cannot be delayed. In the
event the packaging is extremely damaged and the bike is beyond repair, please
refuse the shipment, and contact Ewheels for further steps.
Shipping
–
Domestic
When applicable, part costs will be covered under warranty, and all warranty items will
be shipped via FedEx Ground. Shipping fees will be at the expense of the purchaser.
Shipping
–
International
When applicable, parts will be provided under warranty at no charge, but shipping to
any offshore and/or international location will be the responsibility of the original
purchaser. International and offshore end-users must contact Ewheels directly to
initiate the warranty process.
*Implied warranties, including those of merchantability and fitness for a
particular purpose, are limited to one (1) year from the date of the
original purchase and to the extent permitted by law. Any and all
implied warranties are excluded. This is the exclusive remedy.
Liabilities for consequential damages under any and all warranties are
excluded*
