CUSTOMER CARE
Stellar 24-Hour Hotline
In the event of a Stellar product operational problem or urgent application
enquiry:
1. Complete a Product Service Report Form before calling the Hotline. A copy can
be found at the back of this manual.
2. Contact the Stellar Hotline on
+44 (0)1245 355398
, where your enquiry will be
dealt with.
Return Procedure
In the event of a Stellar product requiring return to e2v technologies:
1. Have as many of the following details as possible to hand before contacting e2v
technologies. This will help us to respond promptly to your request.
*
Type number (found on the end panel, below the control interface socket).
*
Serial number (found on the end panel, below the control interface socket).
*
Has the product been damaged?
*
Description of any operational fault or problem.
*
Return address.
2. The Customer Service Team will issue you a Reference Number for the return.
3. Complete a Product Service Report Form (a copy can be found at the back of this
manual), noting in particular any unusual occurrences before or at the time of
failure. The form must be returned with the product.
4. If the original packaging is in good condition, use it to return the product. If the
original packaging is damaged, e2v technologies can supply suitable replacement
packaging for a small charge.
5. Clearly mark the outer packaging with the following information:
*
Reference number.
*
Type number.
*
Serial number.
*
Return address.
For further details, refer to the e2v technologies Standard Conditions of Warranty, a
copy of which can be found at the back of this manual.
HBN63xx-1, Issue 8, Page 4
